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How to update an offline or failed NVMe Flash Cache

Last Updated:

Applies to

  • NVMe Flash cache
  • FAS2620
  • FAS2650
  • FAS2720
  • FAS2750
  • FAS8200
  • FAS8300
  • FAS8700


  • The following EMS example messages are shown as a result of a NVMe failure

"Mon June 25 18:05:23 UTC [node01: gemini-notif-thread: callhome.nvme.offline:alert]: Callhome for Flash Cache NVMe Offline."

  • sysconfig -a of the node shows:

1 : Flash Cache NVMe
state: failed
model: X3310A
s/n: 123456789

  • The node shows Multi-Path HA.
  • The Firmware is not updated on both nodes


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