FILESYSTEM DISK MISSING in DS460C drawer 4

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Category:: fas-systems

Specialty:: hw

Last Updated:

Applies to

DS460C storage shelf

Issue

FILESYSTEM DISK MISSING message reported in AutoSupport

raid.config.filesystem.disk.missing:info]: File system Disk /aggr5_prjnas9001_data/plex0/rg1/10d.20.40 Shelf 20 Drawer 4 Slot 4 Bay 40 [NETAPP X377_SCBPE10TA07 NA01] S/N [WP02MWNY] UID [UID] is missing. callhome.fdsk.missing:error]: Call home for FILESYSTEM DISK MISSING

DISK REDUNDANCY FAILED event reported in AutoSupport

callhome.dsk.redun.fault:error]: Call home for DISK REDUNDANCY FAILED

Disk bay(PHY# 4) shows disabled/disabled state

cluster::*> storage shelf drawer show-slot phy Shelf Drawer PHY # Type SAS Address PHY State A/B ----- ------ ----- -------- ----------------- ----------------- 1.20 4 1 disk 5000c500fc1ea9e1 enabled/enabled 2 disk 5000c500fc1ef0cd enabled/enabled 3 disk 5000c500fc1e6901 enabled/enabled 4 disk 5000c500fc215b0d disabled/disabled 5 disk 5000c500fc1e6d15 enabled/enabled 6 disk 5000c500fc220a5d enabled/enabled 7 disk 5000c500fc21f181 enabled/enabled 8 disk 5000c500fc215351 enabled/enabled 9 disk 5000c500fc1f734d enabled/enabled 10 disk 5000c500fc219371 enabled/enabled 11 disk 5000c500fc21f031 enabled/enabled

Disk missing on both SAS paths (A and B)

STORAGE-FAULT
Enclosure Status: critical
Channel: 10d
Shelf: 20
Shelf Type: DS460-12
Product Serial Number: 952533000684
Module Type: IOM12B

Disk Elements:
Element Status Status Bytes Status Descriptions
0 [Bay 0]: OK 01,00,00,00
1 [Bay 1]: OK 01,01,00,00
…
39 [Bay 3]: OK 01,03,00,00
40 [Bay 4]: CRITICAL 02,04,00,0C BYPASSED B, BYPASSED A
41 [Bay 5]: OK 01,05,00,00

Disk not detected after physical replacement