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System fault LED is ON and CPU0_Error reports Asserted due to possible motherboard failure

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ontap-9
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hw
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Applies to

  • ONTAP 9
  • FAS8200
  • AFF A300

Issue

  • Node's attention LED is ON
  • ONTAP command system node environment sensors show shows:

Node Sensor                 State Value/Units Crit-Low Warn-Low Warn-Hi Crit-Hi
---- --------------------- ------ ----------- -------- -------- ------- -------
NTAP1-01
     CPU0 Error             fault
                                        ERROR
     Attention              fault
                                       ASSERT

  • Service Processor logs show (note that the errors may be on controller-a or controller-b):

[IPMI.notice]: c001 | 02 | EVT: 0301ffff | CPU0_Error | Assertion Event, "State Asserted"

tag  origin  fld                                     fault reason                                    count  time
---- ------- ----                                    -------------                                   ------ -----
1    0x5     /chassis-1/controller-b                 Temperature Sensor 6 Fault                      1      Mon Oct  6

Fault Lights On:
             /chassis-1                                                                              1
             /chassis-1/controller-b                                                                 1

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