FAS2500 boots with error: This platform is not supported in this release the system will now halt
Applies to
- FAS25xx
- FAS2554
- FAS2552
- FAS2520
- ONTAP 9
- Data ONTAP 8.2.x 7-mode
Issue
- The storage system does not boot and displays the following error:
*************************************************** This platform is not supported in this release. The system will now halt ***************************************************
- From SP , In "
sp status -d
"
************************************************** VPD - (err : ACP access error) chassis serial number : - chassis part number : - midplane product id : - midplane serial number : - enclosure WWN : - smp target address : - board product id : - board serial number : - acp mac address : - ebod mac address : - ebod ip address : - netmask : - default gateway : - shelf generation code : - Partner Module - (err : No response (timed-out)) ***************************************************** Shelf type (ACP not accessible) Model : FASXXXX:code(4)
- From Loader, In "
printenv
"
Variable Name Value -------------------- -------------------------------------------------- SYS_MODEL FASXXXX:code(4)