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External shelf report shelf fault with ACP

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Applies to

  • DS212-12
  • Reenabling ACP and power cycling IOM have not resolved this issue

Issue

  • "STORAGE-FAULT" shows IOM at a critical status.

Vendor Unique Element 85-IOM12: (ACP)
Element Status Status Bytes Status Descriptions
1 [IOM12 A] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL
2 [IOM12 B] : OK 01,18,00,00 NO ACPP, INBACP

  • "EMS" shows shelf fault:

[node01: dsa_worker3: ses.status.ACPError:alert]: DS212-12 (S/N XXXXXXX) shelf 4 on channel 0b ACP Processor error for SAS shelf ACP processor 1: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top left, on shelf module A.

[node01: monitor: monitor.globalStatus.critical:EMERGENCY]: Disk shelf fault.
[node01: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.
[node01: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT

 

 

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