Skip to main content
NetApp Knowledge Base

Error when moving a SAS cable from one port to another on an HA pair

  1. Last updated
  2. Save as PDF
Views:
894
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
hw
Last Updated:

​ ​

Applies to

  • Data ONTAP 8.2 7-Mode
  • Clustered Data ONTAP 8.2
  • FAS 2240

 

Issue

Sometimes a user does not correctly set up their cabling to NetApp's best practices. This can cause a stack multipath error condition, as a result of a stack of disk shelves attached to the same ASIC. NetApp recommends using multiple ASICs to assure the maximum level of redundancy.

The following error message is reported, if not cabled appropriately: 

callhome.hm.sas.alert.major:CRITICAL]: Call home for SAS Connectivity Monitor: DualPathToDiskShelf_Alert[50:05:0c:c1:02:02:59:5d].

There is no impact to the data access.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.