Skip to main content
NetApp Knowledge Base

Error when backing up from snapshot. CommVault failed to mount a snapshot to ESXi

  1. Last updated
  2. Save as PDF
Views:
5,225
Visibility:
Public
Votes:
5
Category:
snapprotect
Specialty:
san
Last Updated:

Applies to

  • SAN
  • FCP
  • CommVault
  • ONTAP 9

Issue

  • Error when backing up from snapshot. CommVault failed to mount a snap of source volume.

Error Code: [32:392] Description: The client machine initiator address is not visible on the file server. Please check the SAN or iSCSI connectivity between the file server and the client. : [Initiators on host:[esx] Are not logged into file server:[SVM]. Please check the SAN or iSCSI connectivity between the file server and the client.]
 
Failed to mount snap of source volume [vol] - id [1562] backup job [18014] mount client [bck] mount point [esx] array [SVM] snap engine [NetApp] by [Application]
 

  • igroup show shows that at least one initiator is logged in:

          Vserver Name: SVM
           Igroup Name: esx
              Protocol: fcp
               OS Type: vmware
Portset Binding Igroup: fcp_portset
           Igroup UUID: 876f2fbd-2c17-11e8-b621-00a098be96d5
                  ALUA: true
            Initiators: xx:xx:xx:xx:xx:c3:f1:3c (not logged in)
                        xx:xx:xx:xx:xx:c3:f1:3e (logged in)

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.