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Error when backing up from snapshot. CommVault failed to mount a snapshot to ESXi

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Category:
snapprotect
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san
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Applies to

  • SAN
  • FCP
  • CommVault
  • ONTAP 9

Issue

  • Error when backing up from snapshot. CommVault failed to mount a snap of source volume.

Error Code: [32:392] Description: The client machine initiator address is not visible on the file server. Please check the SAN or iSCSI connectivity between the file server and the client. : [Initiators on host:[esx] Are not logged into file server:[SVM]. Please check the SAN or iSCSI connectivity between the file server and the client.]
 
Failed to mount snap of source volume [vol] - id [1562] backup job [18014] mount client [bck] mount point [esx] array [SVM] snap engine [NetApp] by [Application]

 

  • igroup show shows that at least one initiator is logged in:

          Vserver Name: SVM
           Igroup Name: esx
              Protocol: fcp
               OS Type: vmware
Portset Binding Igroup: fcp_portset
           Igroup UUID: 876f2fbd-2c17-11e8-b621-00a098be96d5
                  ALUA: true
            Initiators: xx:xx:xx:xx:xx:c3:f1:3c (not logged in)
                        xx:xx:xx:xx:xx:c3:f1:3e (logged in)

 

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