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Enclosure with NO ACPP, INBACP, FAIL error

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ontap-9
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HW
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Applies to

  • ONTAP 9
  • AFF/FAS systems
  • IOM12E shelf modules

Issue

  • EMS reporting the below shelf faults:
    [Node-02: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.
    [Node-01: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.
    [Node-01: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.
    [Node-02: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT
  • STORAGE-FAULT output:

    ::> system node run -node <node_name> -command storage show fault
    Enclosure Status: critical
    Channel: 0a
    Shelf: 0
    Shelf Type: DS224-12
    Product Serial Number: XXXXXXXXXXXXXXX
    Module Type: IOM12E

    Enclosure:
    Element Status         Status Bytes  Status Descriptions
      1: OK                01,00,02,00   FAIL
      
    Vendor Unique Element 85-IOM12E: (ACP)
    Element Status                      Status Bytes  Status Descriptions
      1 [IOM12E A]    : CRITICAL          02,18,00,40   NO ACPP, INBACP, FAIL
      2 [IOM12E B]    : CRITICAL          02,18,00,40   NO ACPP, INBACP, FAIL

  • Issue remains after Service Processor reboot.
  • Disabling and re-enabling the ACP on the system doesn't help.
  • Power cycle of IOM does not resolve the issue.
  • Reseating the Motherboard also results in the same error.

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