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EMS reports "sp.upd.unzip.event" during ONTAP upgrade

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fas-systems
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hw
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Applies to

FAS8200

Issue

  • EMS reports sp.upd.unzip.event during ONTAP upgrade:

Wed Jun 25 11:07:45 +0900 [node_name: servprocd: sp.upd.unzip.event:error]: Service Processor failed to decompress the image package.

  • Expected SP packages are not found from SP-MGMT-MLOG-TXT.GZ:

Wed Jun 25 2025 11:07:44 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: NOTICE: Servprocd::SpUpdate: SpAutoUpdateSupported: Platform Model String: FAS8200
Wed Jun 25 2025 11:07:45 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: UnzipMetaFile: expected SP package /mroot/etc/sp_fw/SP_FW.10.9P2.zip not found.
Wed Jun 25 2025 11:07:45 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: GetAvailSpRevs: unable to unzip /mroot/etc/sp_fw/SP_FW.10.9P2.zip package.
Wed Jun 25 2025 11:07:47 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: UnzipMetaFile: expected SP package /mroot/etc/sp_fw/SP_FW.11.11.zip not found.
Wed Jun 25 2025 11:07:47 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: GetAvailSpRevs: unable to unzip /mroot/etc/sp_fw/SP_FW.11.11.zip package.
Wed Jun 25 2025 11:07:49 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: UnzipMetaFile: expected SP package /mroot/etc/sp_fw/SP_FW.12.4.zip not found.
Wed Jun 25 2025 11:07:49 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: GetAvailSpRevs: unable to unzip /mroot/etc/sp_fw/SP_FW.12.4.zip package.
Wed Jun 25 2025 11:07:51 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: UnzipMetaFile: expected SP package /mroot/etc/sp_fw/SP_FW.16.5P1.zip not found.
Wed Jun 25 2025 11:07:51 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: GetAvailSpRevs: unable to unzip /mroot/etc/sp_fw/SP_FW.16.5P1.zip package.
Wed Jun 25 2025 11:07:53 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: UnzipMetaFile: expected SP package /mroot/etc/sp_fw/SP_FW.17.2P2.zip not found.
Wed Jun 25 2025 11:07:53 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: GetAvailSpRevs: unable to unzip /mroot/etc/sp_fw/SP_FW.17.2P2.zip package.
Wed Jun 25 2025 11:07:55 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: UnzipMetaFile: expected SP package /mroot/etc/sp_fw/SP_FW.4.11.zip not found.
Wed Jun 25 2025 11:07:55 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: GetAvailSpRevs: unable to unzip /mroot/etc/sp_fw/SP_FW.4.11.zip package.
Wed Jun 25 2025 11:07:57 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: UnzipMetaFile: expected SP package /mroot/etc/sp_fw/SP_FW.5.11P1.zip not found.
Wed Jun 25 2025 11:07:57 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: GetAvailSpRevs: unable to unzip /mroot/etc/sp_fw/SP_FW.5.11P1.zip package.
Wed Jun 25 2025 11:08:03 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: UnzipMetaFile: expected SP package /mroot/etc/sp_fw/BMC_FW.1.94.zip not found.
Wed Jun 25 2025 11:08:03 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: GetAvailSpRevs: unable to unzip /mroot/etc/sp_fw/BMC_FW.1.94.zip package.
Wed Jun 25 2025 11:08:05 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: UnzipMetaFile: expected SP package /mroot/etc/sp_fw/BMC_FW.13.11.zip not found.
Wed Jun 25 2025 11:08:05 +09:00 [kern_servprocd:info:7024] 0x808cd4e00: 0: ERR: Servprocd::SpUpdate: GetAvailSpRevs: unable to unzip /mroot/etc/sp_fw/BMC_FW.13.11.zip package.

  • However, SP packages exist from the following command output:

cluster::> set -privilege diagnostic
cluster::*> system node systemshell -node <node_name> -command "ls -l /mroot/etc/sp_fw/"
total 319844
-r--r--r--  1 root  wheel  19326875 May  3 02:36 BMC_FW.1.95.zip
-r--r--r--  1 root  wheel       128 May  3 02:36 BMC_FW.1.95.zip.FVF
-r--r--r--  1 root  wheel  23599100 May  3 02:36 BMC_FW.13.11P1.zip
-r--r--r--  1 root  wheel       128 May  3 02:36 BMC_FW.13.11P1.zip.FVF
-r--r--r--  1 root  wheel  52804171 May  3 02:36 BMC_FW.15.12.zip
-r--r--r--  1 root  wheel       128 May  3 02:36 BMC_FW.15.12.zip.FVF
-r--r--r--  1 root  wheel  35089855 May  3 02:36 SP_FW.10.9P2.zip
-r--r--r--  1 root  wheel       128 May  3 02:36 SP_FW.10.9P2.zip.FVF
-r--r--r--  1 root  wheel  34895643 May  3 02:36 SP_FW.11.11.zip
-r--r--r--  1 root  wheel       128 May  3 02:36 SP_FW.11.11.zip.FVF
-r--r--r--  1 root  wheel  29015375 May  3 02:36 SP_FW.12.4.zip
-r--r--r--  1 root  wheel       128 May  3 02:36 SP_FW.12.4.zip.FVF
-r--r--r--  1 root  wheel  37929797 May  3 02:36 SP_FW.16.6P1.zip
-r--r--r--  1 root  wheel       128 May  3 02:36 SP_FW.16.6P1.zip.FVF
-r--r--r--  1 root  wheel  36356094 May  3 02:36 SP_FW.17.3.zip
-r--r--r--  1 root  wheel       128 May  3 02:36 SP_FW.17.3.zip.FVF
-r--r--r--  1 root  wheel  30260512 May  3 02:36 SP_FW.4.11P2.zip
-r--r--r--  1 root  wheel       128 May  3 02:36 SP_FW.4.11P2.zip.FVF
-r--r--r--  1 root  wheel  26846324 May  3 02:36 SP_FW.5.11P1.zip
-r--r--r--  1 root  wheel       128 May  3 02:36 SP_FW.5.11P1.zip.FVF
drwxr-xr-x  3 root  wheel      4096 Jul  4 16:53 tmp

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