EMS Logs repeatedly report ses.status.ModuleError alert

Applies to

• NS224NSM16E
• Shelf Firmware 0140

Issue

• Both nodes are repeatedly reporting ses.status.ModuleError:alert in the EMS-LOG-FILE.GZ, with Node1 reporting Module B and Node2 reporting Module A.

Node1: dsa_worker3: ses.status.ModuleError:alert]: NS224NSM16E (S/N XXXXXXXXXXXX) shelf 0 on channel 0s PCI switch error for PCI Switch 2: status not available; status not available. This element is on the rear of the shelf at the bottom, on shelf module (B).

Node2: dsa_worker0: ses.status.ModuleError:alert]: NS224NSM16E (S/N XXXXXXXXXXXX) shelf 0 on channel 0s PCI switch error for PCI Switch 1: status not available; status not available. This element is on the rear of the shelf at the top, on shelf module (A).

• In the STORAGE-SHELF-PORT.XML, the module reported by each node shows a status of Unknown, while the other module appears with a normal status.

Node1：

Shelf name:    0s.shelf0
Shelf id:      0
Channel:       0s
Module:        A
Shelf UID:     00:a0:98:00:00:XX:XX:XX
Shelf S/N:     XXXXXXXXXXXX
Term switch:   N/A
Shelf state:   ONLINE
Module state:  OK

Shelf name:    Partner.shelf0
Shelf id:      0
Channel:       Partner
Module:        B
Shelf UID:     00:a0:98:00:00:XX:XX:XX
Shelf S/N:     XXXXXXXXXXXX
Term switch:   N/A
Shelf state:   ONLINE
Module state:  UNKNOWN

Node2：

Shelf name:    Partner.shelf0
Shelf id:      0
Channel:       Partner
Module:        A
Shelf UID:     00:a0:98:00:00:XX:XX:XX
Shelf S/N:     XXXXXXXXXXXX
Term switch:   N/A
Shelf state:   ONLINE
Module state:  UNKNOWN

Shelf name:    0s.shelf0
Shelf id:      0
Channel:       0s
Module:        B
Shelf UID:     00:a0:98:00:00:XX:XX:XX
Shelf S/N:     XXXXXXXXXXXX
Term switch:   N/A
Shelf state:   ONLINE
Module state:  OK