E0e and e0f ports are missing causing BIOS POST failure during ONTAP upgrade

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Visibility:: Public

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Category:: fas-systems

Specialty:: hw

Last Updated:

Applies to

FAS2720
FAS2750
EthernetController: 1/10 Gigabit Ethernet Controller IX4-T

Issue

After upgrading ONTAP, the e0e and e0f ports are not recognized when booting. ONTAP is up and running.

Sysconfig-a log: slot 0: 1/10 Gigabit Ethernet Controller IX4-T e0c MAC Address: ***** (auto-1000t-fd-up) e0d MAC Address: ***** (auto-1000t-fd-up) Device Type: X550 Firmware Version: 1.93-144.3

BIOS POST failure with the following error message:

[SysFW.notice]: BIOS Version: 11.21 [SysFW.notice]: Device 10/0/0 (CNA0) missing [IPMI.notice]: (PUA) Enable power to all PCIe slots [IPMI.notice]: (PUA) Enable power to all PCIe on board device [IPMI.notice]: (PUA) P_stat :slots=0x0,onboard_devs=0x0,final [IPMI.notice]: (PUA) Power status of all PCIe slots unchanged [Boot Loader.critical]: Abort Autoboot due to BIOS POST failure.

BIOS POST Failure(s) detected: PCIe device missing error detected. Abort AUTOBOOT LOADER-B>

The BMC event log includes an explicit PCI device missing error reported by the BMC.

[SysFW.notice]: Device 10/0/0 (CNA0) missing [SysFW.notice]: Device 10/0/0 (CNA0) missing