DS460C shelf temperature sensor unknown and DCM critical
Applies to
- ONTAP 9
- DS460C Disk Shelves
Issue
- The following alerts are reported in the event logs:
[Node-01: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "10", module "B", drawer "2", PHY "0" is reporting an unknown link rate.
[Node-01: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 10a. Check fans, power supplies, disks, and temperature sensors.
- The
STORAGE-SHELFsection of the autosupport shows unknown link rate for the affected drawer through the affected module:
Shelf name: 9b.shelf10
Shelf id: 10
Channel: 9b
Module: B
Shelf UID: 50:XX:XX:XX:XX:XX:XX:XX
Shelf S/N: SHJGDXXXX00380
Term switch: N/A
Shelf state: ONLINE
Module state: OK
Partial Path Link Invalid Running Loss Phy CRC Phy
Disk Port Timeout Rate DWord Disparity Dword Reset Error Change
Id State Value (ms) (Gb/s) Count Count Count Problem Count Count
--------------------------------------------------------------------------------------------------
[DCM1.0] OK 0 12.0 0 0 0 0 0 7
[DCM1.1] OK 0 12.0 0 0 0 0 0 7
[DCM1.2] OK 0 12.0 0 0 0 0 0 7
[DCM1.3] OK 0 12.0 0 0 0 0 0 7
[DCM2.0] UNKWN LNK 0 NA 0 0 0 0 0 8
[DCM2.1] UNKWN LNK 0 NA 0 0 0 0 0 8
[DCM2.2] UNKWN LNK 0 NA 0 0 0 0 0 8
[DCM2.3] UNKWN LNK 0 NA 0 0 0 0 0 8
[DCM3.0] OK 0 12.0 0 0 0 0 0 7
- The STORAGE-FAULT section shows that the temperature sensors mapped to the affected drawer are reported as unknown and the drawer as critical:
Enclosure Status: information
Channel: 1d
Shelf: 10
Shelf Type: DS460-12
Product Serial Number: SHJGDXXXX00380
Module Type: IOM12B
Temperature Sensors:
Element Status Status Bytes Status Descriptions
20: OK 01,00,35,00
21: UNKNOWN 06,00,33,00
22: OK 01,00,36,00
23: OK 01,00,35,00
24: OK 01,00,35,00
25: OK 01,00,39,00
26: UNKNOWN 06,00,3A,00
27: OK 01,00,3B,00
28: OK 01,00,3A,00
29: OK 01,00,3A,00
Drawers Control Module:
Element Status Status Bytes Status Descriptions
1 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0
2 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0
3 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0
4 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0
5 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0
6 [IOM12B B] : OK 01,00,01,01 REPORT, TYPE BIT0
7 [IOM12B B] : CRITICAL 02,40,00,00 FAIL
8 [IOM12B B] : OK 01,00,01,01 REPORT, TYPE BIT0
9 [IOM12B B] : OK 01,00,01,01 REPORT, TYPE BIT0
10 [IOM12B B] : OK 01,00,01,01 REPORT, TYPE BIT0