DS460C : PHY X is reporting an unknown link rate after inserting Disks

Last updated

Apr 2, 2024
Save as PDF
Share
1. Share
2. Tweet
3. Share

Views:: 205

Visibility:: Public

Votes:: 0

Category:: disk-shelves

Specialty:: HW

Last Updated:: 4/2/2024, 8:50:52 AM

Applies to

DS460C shelves

Issue

Temperature alerts reported in ems-log

[Node-01: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors. [Node-01: dsa_worker3: ses.status.temperatureWarning:alert]: DS460-12 (S/N XXXXXXXXXXXXXXX) shelf 12 on channel 0b temperature warning for Temperature sensor 22: not installed or failed. Current temperature: 0 C (32 F). This module is on the front of the shelf 2nd drawer from the top, module B sensor 1. [Node-01: dsa_worker3: ses.status.temperatureWarning:alert]: DS460-12 (S/N XXXXXXXXXXXXXXX) shelf 12 on channel 0b temperature warning for Temperature sensor 27: not installed or failed. Current temperature: 0 C (32 F). This module is on the front of the shelf 4th drawer from the top, module B sensor 2. [Node-01: dsa_worker5: ses.status.temperatureWarning:alert]: DS460-12 (S/N XXXXXXXXXXXXXXX) shelf 12 on channel 0b temperature warning for Temperature sensor 20: not installed. Current temperature: C ( F). This module is on the front of the shelf 1st drawer from the top, module B sensor 1. [Node-01: dsa_worker5: ses.status.temperatureWarning:alert]: DS460-12 (S/N XXXXXXXXXXXXXXX) shelf 12 on channel 0b temperature warning for Temperature sensor 21: not installed. Current temperature: C ( F). This module is on the front of the shelf 1st drawer from the top, module B sensor 2. [Node-01: dsa_worker5: ses.status.temperatureWarning:alert]: DS460-12 (S/N XXXXXXXXXXXXXXX) shelf 12 on channel 0b temperature warning for Temperature sensor 23: not installed. Current temperature: C ( F). This module is on the front of the shelf 2nd drawer from the top, module B sensor 2.

Unknown link rate reported :

[Node-01: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "X", module "B", drawer "X", PHY "X" is reporting an unknown link rate. [Node-01: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "X", module "B", drawer "X", PHY "X" is reporting an unknown link rate. [Node-01: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "X", module "B", drawer "X", PHY "X" is reporting an unknown link rate. [Node-01: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "X", module "B", drawer "X", PHY "X" is reporting an unknown link rate.

ENVIRONMENT section reports

DCM installed element list: 1, 2, 3, 4, 5, 6, 7, 9, 10; with error: none DCM information by element: [1] Serial number: XXXXXXXXXX Part number: 111-04834+A0 Type: SASDRWR Vendor: NETAPP Firmware version: 01200803 ....... [8] Serial number: <N/A> Part number: <N/A> Type: <N/A> Vendor: <N/A> Firmware version: <N/A>

Storage-fault section reports :

Enclosure Status: critical Channel: 0b Shelf: 12 Shelf Type: DS460-12 Product Serial Number: XXXXXXXXXXXXX Module Type: IOM12

.....

Temperature Sensors: Element Status Status Bytes Status Descriptions ..... 22: UNKNOWN 06,00,14,00 23: OK 01,00,2D,00 24: OK 01,00,29,00 25: OK 01,00,31,00 26: OK 01,00,31,00 27: UNKNOWN 06,00,14,00 .... Drawers Control Module: Element Status Status Bytes Status Descriptions 1 [IOM12 A] : OK 01,00,01,01 REPORT, TYPE BIT0 2 [IOM12 A] : OK 01,00,01,01 REPORT, TYPE BIT0 3 [IOM12 A] : OK 01,00,01,00 REPORT 4 [IOM12 A] : OK 01,00,01,01 REPORT, TYPE BIT0 5 [IOM12 A] : OK 01,00,01,01 REPORT, TYPE BIT0 6 [IOM12 B] : OK 01,00,01,01 REPORT, TYPE BIT0 7 [IOM12 B] : OK 01,00,01,01 REPORT, TYPE BIT0 8 [IOM12 B] : NOT AVAILABLE 07,00,00,00 9 [IOM12 B] : OK 01,00,01,01 REPORT, TYPE BIT0 10 [IOM12 B] : OK 01,00,01,01 REPORT, TYPE BIT0

Issue remains after IOM reseat/ replacement
Drawer replacement didnot help