DS4246 disk shelf status critical

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Category:: fas-systems

Specialty:: hw

Last Updated:

Applies to

ONTAP 9
DS4246
DS4246 shelf firmware upgrade

Issue

After shelf firmware upgrade the system reports multiple errors from DS4246 subsystems

> storage show fault

Enclosure Status: critical

Channel: 0a

Shelf: 3

Shelf Type: DS4246



Power Supplies:

Element Status         Status Bytes  Status Descriptions

1: CRITICAL          02,00,00,F0   OFF, RQSTED ON, FAIL

2: NOT INSTALLED     05,00,00,20

3: NOT INSTALLED     05,00,00,20

4: CRITICAL          02,00,00,F0   OFF, RQSTED ON, FAIL



Temperature Sensors:

Element Status         Status Bytes  Status Descriptions

1: OK                01,00,2B,00

2: OK                01,00,34,00

3: OK                01,00,35,00

4: OK                01,00,3B,00

5: NOT INSTALLED     05,00,00,00

6: NOT INSTALLED     05,00,00,00

7: NOT INSTALLED     05,00,00,00

8: NOT INSTALLED     05,00,00,00

9: UNKNOWN           06,00,35,00

10: OK                01,00,3F,00

11: OK                01,00,33,00

12: OK                01,00,34,00



Vendor Unique Element 85-IOM6: (ACP)

Element Status                      Status Bytes  Status Descriptions

1 [IOM6 A]    : CRITICAL          02,00,00,40   FAIL

2 [IOM6 B]    : CRITICAL          02,00,00,40   FAIL

EMS logs file

ses.multipath.ReqError: SAS disk shelf detected without a multipath configuration.

cluster::> storage shelf show -instance  -shelf 1.3

Shelf Name: 1.3

Stack ID: 1

Shelf ID: 3

Shelf UID: xx.xx.xx.xx.xx.xx.xx

Serial Number: sn

Module Type: IOM6

Model: DS4246

Shelf Vendor: NETAPP

Disk Count: 24

Connection Type: SAS

Shelf State: Online

Status: Critical

Critical condition is detected in storage shelf power supply unit "4". The unit might fail.

Shelf IO (IOM) and PSUs reseat performed but the problem persists
Shelf IOM or PSU replacement does not recover the status of the shelf