DS4246 disk shelf status critical
Applies to
- ONTAP 9
- DS4246
- DS4246 shelf firmware upgrade
Issue
- After shelf firmware upgrade the system reports multiple errors from DS4246 subsystems
> storage show fault
Enclosure Status: critical
Channel: 0a
Shelf: 3
Shelf Type: DS4246
Power Supplies:
Element Status Status Bytes Status Descriptions
1: CRITICAL 02,00,00,F0 OFF, RQSTED ON, FAIL
2: NOT INSTALLED 05,00,00,20
3: NOT INSTALLED 05,00,00,20
4: CRITICAL 02,00,00,F0 OFF, RQSTED ON, FAIL
Temperature Sensors:
Element Status Status Bytes Status Descriptions
1: OK 01,00,2B,00
2: OK 01,00,34,00
3: OK 01,00,35,00
4: OK 01,00,3B,00
5: NOT INSTALLED 05,00,00,00
6: NOT INSTALLED 05,00,00,00
7: NOT INSTALLED 05,00,00,00
8: NOT INSTALLED 05,00,00,00
9: UNKNOWN 06,00,35,00
10: OK 01,00,3F,00
11: OK 01,00,33,00
12: OK 01,00,34,00
Vendor Unique Element 85-IOM6: (ACP)
Element Status Status Bytes Status Descriptions
1 [IOM6 A] : CRITICAL 02,00,00,40 FAIL
2 [IOM6 B] : CRITICAL 02,00,00,40 FAIL
EMS logs file
ses.multipath.ReqError: SAS disk shelf detected without a multipath configuration.
cluster::> storage shelf show -instance -shelf 1.3
Shelf Name: 1.3
Stack ID: 1
Shelf ID: 3
Shelf UID: xx.xx.xx.xx.xx.xx.xx
Serial Number: sn
Module Type: IOM6
Model: DS4246
Shelf Vendor: NETAPP
Disk Count: 24
Connection Type: SAS
Shelf State: Online
Status: Critical
Critical condition is detected in storage shelf power supply unit "4". The unit might fail.
- Shelf IO (IOM) and PSUs reseat performed but the problem persists
- Shelf IOM or PSU replacement does not recover the status of the shelf