Skip to main content
NetApp Knowledge Base

Cluster ports won't come up due to card in slot 6-2 is not supported

  1. Last updated
  2. Save as PDF
Views:
144
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • FAS9000
  • ONTAP 9.7P10

Issue

  • Cluster ports e4a & e4e are down
Node: netapp1
Speed(Mbps) Health
Port      IPspace      Broadcast Domain Link MTU  Admin/Oper  Status
--------- ------------ ---------------- ---- ---- ----------- --------
e1d       Default      -                down 1500  auto/auto  -
e2a       Default      -                up   1500  auto/10000 -
e2b       Default      -                down 9000  auto/auto  -
e2c       Default      -                up   1500  auto/10000 -
e2d       Default      -                down 1500  auto/auto  -
e4a       Cluster      -                -    9000  auto/-     -
e4e       Cluster      -                -    9000  auto/-     -
  • Physically we see link lights and the switches are showing as connected
  • sysconfig -ac showed the card in slot 6-2 was not supported
sysconfig: Card in slot 6-2 (15-1B85-4018-0) is not supported.
 
  • EMS:
Jun 18 03:27:37 [netapp1:cmds.sysconf.logErr:notice]: sysconfig: Card in slot 6-2 (15-1B85-4018-0) is not supported.
 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.