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Call home for CHASSIS FAN FRU FAILED in AFF A250 or AFF C250

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ontap-9
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hw
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Applies to

  • AFF A250, AFF C250
  • ASA A250, ASA C250
  • FAS500f
  • BMC fw. 15.10+
  • ONTAP 9

Issue

  • The following errors are reported in event logs:

[Node-02: env_mgr: monitor.chassisFan.stop:debug]: Chassis fan contains at least one stopped fan: Fan1 (0 RPM)
[Node-02: env_mgr: callhome.c.fan.fru.fault:debug]: Call home for CHASSIS FAN FRU FAILED: Fan1

Or

[Node-04: env_mgr: monitor.chassisFan.stop:debug]: Chassis fan contains at least one stopped fan: Sysfan4_F2_Speed (failed)
[Node-04: env_mgr: callhome.c.fan.fru.fault:debug]: Call home for CHASSIS FAN FRU FAILED: Sysfan4_F2_Speed

  • The sensor status for one or both fans is "BAD" in the SP sensors section:

Fan2 State     discrete     normal            normal     GOOD
Fan1 State     discrete     fault             normal     BAD

And

Sensor name      | reading    | unit  | status| lnr       | lcr       | lnc       | unc       | ucr       | unr   
Sysfan4_F1_Speed | 9204.000   | RPM   | ok    | 0.000     | 936.000   | 2964.000  | 33072.000 | 34008.000 | 34944.000 
Sysfan4_F2_Speed | 0.000      | RPM   | nr    | 0.000     | 936.000   | 2964.000  | 33072.000 | 34008.000 | 34944.000 

  • The error remains in the same slot, after swapping the FAN positions with known working units.

 

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