Call home for BATTERY (voltage critical low) CRITICAL
Applies to
FAS2820
Issue
- Shutdown occurred on node due to
battery.low:ALERT: Call home for BATTERY_LOW.
system log:
Jul 03 17:35:27 [localhost:nvmem.battery.voltageLow:EMERGENCY]: The NVMEM battery voltage is critically low (5400 mV). To prevent data loss, the system will shut down in 5 minutes.
Jul 03 17:35:28 [localhost:nvmem.battery.capLowCrit:EMERGENCY]: The NVMEM battery capacity is critically low (0 cycles). To prevent data loss, the system will shut down in 20 minutes.
Jul 03 17:35:29 Power outage protection flash de-staging: 0 cycles
WARNING: The battery is experiencing a critical failure:
- Battery voltage is in critical state
Without a working battery, the system cannot retain data
during a power outage, which can result in data loss.
Power down the system and verify that the battery is
properly installed.
To ignore this failure and boot the system in a mode
where data loss might occur, press 'c' followed by 'Enter'
Jul 03 17:35:57 [localhost:callhome.battery.failure:EMERGENCY]: Call home for BATTERY (voltage critical low) CRITICAL.
Jul 03 17:35:57 [localhost:callhome.battery.failure:EMERGENCY]: Call home for BATTERY (remaining destage cycle is zero) CRITICAL.
WARNING: The battery is unfit to retain data during a power
outage. This is likely because the battery is
discharged but could be due to other temporary
conditions.
When the battery is ready, the boot process will
complete and services will be engaged.
To override this delay, press 'c' followed by 'Enter'
Jul 03 17:37:31 Power outage protection flash de-staging: 0 cycles
c
CAUTION: Using this appliance without NVRAM
battery backup coupled with a power
failure condition CAN CAUSE DATA LOSS.
Are you sure you want to continue (y or n)? y
Proceeding without NVRAM battery backup.
Pensando Offload Driver, ver 1.4.0-E-78
***OS2SP configured successfully***RC NIC fw update error is :0
NIC FW update from kernel error is :0
Jul 03 17:39:05 [localhost:extCache.enabled:notice]: WAFL external cache administratively enabled
Jul 03 17:39:05 [localhost:extCache.rw.terminated:notice]: WAFL external cache warming process terminated.
Jul 03 17:39:05 [localhost:extCache.rw.replay.canceled:notice]: WAFL external cache replay canceled for aggregate aggr0: Aggregate came online after timeout.
Jul 03 17:39:05 [localhost:cf.fsm.takeoverOfPartnerDisabled:error]: Failover monitor: takeover of partner disabled (Controller Failover takeover disabled).
Jul 03 17:39:05 [localhost:monitor.nvramLowBattery:EMERGENCY]: NVRAM battery is dangerously low.
Jul 03 17:39:05 [localhost:monitor.nvramLowBattery.notice:notice]: If the NVRAM battery is dangerously low, the system shuts down automatically every 24 hours to encourage you to replace it. If you reboot the system it will run for another 24 hours before shutting down.
Jul 03 17:39:05 [localhost:callhome.battery.low:ALERT]: Call home for BATTERY_LOW.
- FRU LED ID 1 (System Attention LED), 3 (Controller Attention LED), 6 (SAS Port A Attention LED), and 15 (NV BATTERY Attention LED) are On.
get_leds
========
FRU LEDs status
======================
FRU LED ID 1 = Controller Locate LED
FRU LED ID 2 = System Attention LED
FRU LED ID 3 = Controller Attention LED
FRU LED ID 4 = Controller Active LED
FRU LED ID 5 = NV Destage Status LED
FRU LED ID 6 = SAS Port A Attention LED
FRU LED ID 7 = SAS Port B1 Attention LED
FRU LED ID 8 = SAS Port B2 Attention LED
FRU LED ID 9 = 25G Port 1 Attention LED
FRU LED ID 10 = 25G Port 2 Attention LED
FRU LED ID 11 = DIMM Slot 1 Attention LED
FRU LED ID 12 = DIMM Slot 2 Attention LED
FRU LED ID 13 = NVME 1 Attention LED
FRU LED ID 14 = M2 SATA Attention LED
FRU LED ID 15 = NV BATTERY Attention LED
FRU LED ID 16 = Coin Cell Attention LED
FRU LED ID 1 is off
FRU LED ID 2 is on. Set by BMC
FRU LED ID 3 is on
FRU LED ID 4 is off
FRU LED ID 5 is off
FRU LED ID 6 is on
FRU LED ID 7 is off
FRU LED ID 8 is off
FRU LED ID 9 is off
FRU LED ID 10 is off
FRU LED ID 11 is off
FRU LED ID 12 is off
FRU LED ID 13 is off
FRU LED ID 14 is off
FRU LED ID 15 is on
- Since the critical error continues in system sensors after startup, this is likely an NVMEM battery failure.
Sensor Name State Current Critical Warning Warning Critical
Reading Low Low High High
-------------------------------------------------------------------------------------------------
Bat FRU LED ON
Battery RemCap Desc READY
Battery Charge Failed? TRUE
Battery Charge Bad? TRUE
Battery Capacity Message failed --
Voltage Spike Frequency crithigh 6 -- -- -- 3
Voltage Status BAD
Temp Low Shutdown UP
Temp High Shutdown UP
SNMP Bad Fan Count OK
Chassis Temperature unreadable YES
・
・
CPU Temp Margin failed -- C -- -- -11 C -1 C
CPU Core Temp failed -- C 0 C 5 C 90 C 100 C
PCM Inlet Temp normal 29 C 0 C 5 C 67 C 72 C
M.2 Card Temp normal 32 C 0 C 5 C 95 C 100 C
DIMM Temp normal 30 C 0 C 5 C 80 C 85 C
SAS Temp normal 29 C 0 C 5 C 100 C 105 C
P12V critlow 124 mV 10540 mV 10850 mV 12958 mV 13454 mV
P12V Standby normal 12028 mV 10540 mV 10850 mV 12958 mV 13454 mV
P12V Curr critlow 0 mA 0 mA -- -- 15810 mA
P5V critlow 0 mV 4264 mV 4368 mV 5694 mV 5824 mV
P5V STBY normal 5018 mV 4264 mV 4368 mV 5694 mV 5824 mV
PVCCIN CPU critlow 0 mV 1249 mV 1470 mV 1932 mV 2026 mV
PVDDQ DDR4 AB critlow 0 mV 1050 mV 1100 mV 1299 mV 1349 mV
PVTT DDR4 AB critlow 0 mV 518 mV 546 mV 653 mV 681 mV
P3.3V critlow 0 mV 2887 mV 3027 mV 3570 mV 3710 mV
P3.3V Standby normal 3307 mV 2887 mV 3027 mV 3570 mV 3710 mV
P2.5V Standby normal 2508 mV 2191 mV 2296 mV 2706 mV 2904 mV
P1.2V Standby normal 1214 mV 1050 mV 1100 mV 1299 mV 1398 mV
P1.15V Standby normal 1164 mV 1022 mV 1050 mV 1249 mV 1341 mV
Coin Batt 3V normal 3017 mV 2538 mV 2707 mV 3299 mV 3440 mV
Bat Present PRESENT
Bat Temp normal 28 C 0 C 5 C 60 C 75 C
Bat Volt normal 6100 mV 5500 mV 5600 mV 8500 mV 8600 mV
Bat Curr normal 0 mA -- -- 1200 mA 1520 mA
Bat Rem Cap normal 0 W*hr -- -- -- --
Bat Dstg Cycles critlow 0 cycles 2 cycles 5 cycles -- --
Bat Full Cap normal 16 W*hr -- -- -- --
Bat Initial FCC normal 20 W*hr -- -- -- --
Bat Charge Curr normal 1000 mA -- -- 2200 mA 2300 mA
Bat Charge Volt normal 8200 mV -- -- 8900 mV 9000 mV
Bat Dcharge FET ON
Bat Charge FET ON
Bat Cycle Count normal 0 cycles -- -- -- --
Bat Learning Active OFF
Bat Pack Invalid OK
Bat Charging State NO_CHARGE
Bat Pct Capacity normal 80 % 39 % 44 % -- --
CPU Error NORMAL
CPU Therm Trip FAULT
CPU Hot NORMAL
Memory Hot NORMAL
Wrench Port Up UP
HIC 0 Temp not_available -- C 0 C 5 C 100 C 105 C
HIC 1 Temp not_available -- C 0 C 5 C 100 C 105 C
HIC Sensor TWO_HIC_SENSOR
BMC Reboot policy ON
Attention ASSERT
Reboot BMC NO
NV0 Battery State PARTIALLY_DISCHARGED
NV0 Battery Voltage normal 6100 mV 5500 mV 5600 mV 8500 mV 8600 mV
NV0 Type TYPE_NVMEM
Mgmt Port Count normal 1 -- -- -- --
Bat Count normal 1 -- -- -- --
Thermal Zone Count normal 1 -- -- -- --
Fan Count normal 4 -- -- -- --
PSU Count normal 2 -- -- -- --
Mgmt Port Link normal 1 -- -- -- --
Battery Charge failed --
Dblade Battery Status PARTIALLY_DISCHARGED
Dblade Temp NORMAL_TEMP
init invalid -
