Call home for BATTERY (not present) CRITICAL FAS27xx and AFF A220
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- Votes:
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- Category:
- aff-series
- Specialty:
- HW
- Last Updated:
- 1/29/2025, 2:25:12 PM
Applies to
- AFF A220
- AFF C190
- FAS2750
- FAS2720
Issue
- Error reports on boot up:
WARNING: The battery is unfit to retain data during a power
outage. This is likely because the battery is
discharged but could be due to other temporary conditions.
When the battery is ready, the boot process will
complete and services will be engaged.
To override this delay, press 'c' followed by 'Enter
- Following error seen from EMS just before the reboot
Mar 24 06:49:59 [node:callhome.battery.failure:EMERGENCY]: Call home for BATTERY (not present) CRITICAL.
Mar 24 06:51:00 [node:nvmem.battery.notPresent:ALERT]: The NVMEM battery is not present. To prevent data loss, the system will shut down in 5 minutes.
- Running "system battery show" from BMC reports battery to be absent
BMC-01> system battery show
Battery pack is absent.
- System cannot recognize battery pack:
::> system node environment sensors show
Bat_Temp | na | degrees C | na | 0.000 | 5.000 | 56.000 | 60.000
Bat_Volt | na | Volts | na | 5.500 | 5.600 | 8.500 | 8.600
Bat_Curr | na | Amps | na | na | na | 1.520 | 1.800
Bat_Rem_Cap | na | Amps * hour | na | na | na | na | na
Bat_Full_Cap | na | Amps * hour | na | na | na | na | na
Bat_Charge_Curr | na | Amps | na | na | na | 2.400 | 2.900
Bat_Charge_Volt | na | Volts | na | na | na | 8.900 | 9.000
Bat_Design_Cap | na | Amps * hour | na | na | na | na | na
Bat_Initial_Fcc | na | Amps * hour | na | na | na | na | na
Bat_Average_Temp | na | degrees C | na | na | na | na | na
Bat_Rem_Cap_off | na | Amps * hour | na | na | na | na | na
Bat_Dstg_Cycles | na | cycles | na | 2.000 | 5.000 | na | na
Bat_Power_Fault | 0x0 | discrete | Asserted | na | na | na | na
Bat_Dsg_FET_Flt | na | discrete | na | na | na | na | na
Bat_Chg_FET_Flt | na | discrete | na | na | na | na | na
Bat_Pack_Invalid | na | discrete | na | na | na | na | na
Bat_Cycle_Cnt | na | cycles | na | na | na | na | na
Bat_Lrn_Active | na | discrete | na | na | na | na | na
- Upgrade BMC to the latest version
- If the BMC is on latest version , Reseat the NVRAM battery to force a re-initialization
