CSHM fails to monitor Cisco N9K-C9336C-FX2 switch with reason Unsupported Model
Applies to
- ONTAP 9
- AFF/FAS systems
- Cisco Nexus N9K-C9336C-FX2 switches
- Cluster Switch Health Monitoring (CSHM)
Issue
- Error seen when attempting to add Cisco Nexus N9K-C9336C-FX2 switch:
Error: "N9K-C9336C-FX2" is an invalid value for field "-model
<NX5010|NX5020|CAT2960|OTHER|NX5596|CN1610|CN1601|NX3132|NX5548|NX3132V|O
T9332|NX3132XL|NX3232C>"
Valid choices in this command's context: NX5010, NX5020, CAT2960, OTHER,
NX5596, CN1610, CN1601, NX3132, NX5548, NX3132V, OT9332, NX3132XL,
NX3232C - CSHM reports Cisco switch N9K-C9336C-FX2 switch as "Unsupported Model":
::> system switch ethernet show
Switch Type Address Model
--------------------------- ------------------ ---------------- ---------------
Switch1 cluster-network 172.XX.XX.XX OTHER
Serial Number: Unknown
Is Monitored: true
Reason: Unsupported Model
Software Version: Cisco Nexus Operating System (NX-OS) Software, Version 10.2(2)
Version Source: CDP/ISDP
- The following alert is seen in the event logs:
[Node1: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: UnsupportedSwitch_Alert[Switch1(XXXXXXXXXXX)].
- The system health alert shows the following:
::> system health alert show -instance
Node:Node1
Monitor:ethernet-switch
Alert ID:UnsupportedSwitch_Alert
Alerting Resource:Switch1(XXXXXXXXXXX)
Subsystem:Switch-Health
Indication Time:Fri Jan 13 22:56:38 2023
Perceived Severity:Major
Probable Cause:Configuration_error
Description:Unsupported Ethernet switch is detected.
Corrective Actions:Unsupported Ethernet switch "Switch1(XXXXXXXXXXX)" found. Connect a supported Ethernet switch to the network.
Possible Effect:Communication problems and network connectivity issues occur.
- Due to this issue, the switch may be reported as missing.
[Node1: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: ClusterSwitchMissing_Alert[switch1].