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CSHM fails to monitor Cisco N9K-C9336C-FX2 switch with reason Unsupported Model

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ontap-9
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hw
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Applies to

  • ONTAP 9
  • AFF/FAS systems
  • Cisco Nexus N9K-C9336C-FX2 switches
  • Cluster Switch Health Monitoring (CSHM) 

Issue

  • Error seen when attempting to add Cisco Nexus N9K-C9336C-FX2 switch:
    Error: "N9K-C9336C-FX2" is an invalid value for field "-model
    <NX5010|NX5020|CAT2960|OTHER|NX5596|CN1610|CN1601|NX3132|NX5548|NX3132V|O
           T9332|NX3132XL|NX3232C>"
           Valid choices in this command's context: NX5010, NX5020, CAT2960, OTHER,
           NX5596, CN1610, CN1601, NX3132, NX5548, NX3132V, OT9332, NX3132XL,
           NX3232C
  • CSHM reports Cisco switch N9K-C9336C-FX2 switch as "Unsupported Model":

::> system switch ethernet show
Switch                      Type               Address          Model
--------------------------- ------------------ ---------------- ---------------
Switch1                     cluster-network    172.XX.XX.XX      OTHER
     Serial Number: Unknown
      Is Monitored: true
            Reason: Unsupported Model
  Software Version: Cisco Nexus Operating System (NX-OS) Software, Version 10.2(2)
    Version Source: CDP/ISDP

  • The following alert is seen in the event logs:

[Node1: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: UnsupportedSwitch_Alert[Switch1(XXXXXXXXXXX)].

  • The system health alert shows the following:

::> system health alert show -instance

Node:Node1
Monitor:ethernet-switch
Alert ID:UnsupportedSwitch_Alert
Alerting Resource:Switch1(XXXXXXXXXXX)
Subsystem:Switch-Health
Indication Time:Fri Jan 13 22:56:38 2023
Perceived Severity:Major
Probable Cause:Configuration_error
Description:Unsupported Ethernet switch is detected.
Corrective Actions:Unsupported Ethernet switch "Switch1(XXXXXXXXXXX)" found. Connect a supported Ethernet switch to the network.
Possible Effect:Communication problems and network connectivity issues occur.

  • Due to this issue, the switch may be reported as missing.

[Node1: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: ClusterSwitchMissing_Alert[switch1].

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