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CHASSIS POWER SUPPLY DEGRADED: while running fixed version of CFBMC-5688

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Category:
aff-series
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HW
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Applies to

  • AFF A70
  • AFF A90
  • ONTAP 9
  • Service Processor version  18.3P1 or Higher 

Issue

  • System is reporting PSU issue, ems-log shows
 [Node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 1 is degraded: PSU1 In Curr is Unreadable
 [Node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 1 is degraded: PSU1 12V Out Volt is Unreadable
 [Node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 1 is degraded: PSU1 12V Out Curr is Unreadable
 [Node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 1 is degraded: PSU1 In Pwr is Unreadable
 [Node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 1 is degraded: PSU1 Out Pwr is Unreadable
 [Node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 1 is degraded: PSU1 In Volt is Unreadable
 [Node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 1 is degraded: PSU1 In Curr is Unreadable
 [Node-01: env_mgr: callhome.chassis.ps.degraded:error]: Call home for CHASSIS POWER SUPPLY DEGRADED: PS 1
 
 
  • SP-IPMI reports
PSU1                                       BAD
PSU1 FRU                 invalid            --
PSU1 Status              normal             5          --          --          --          --
PSU1 Present                            PRESENT
PSU1 Output OK                           FAULT
PSU1 Input OK                            FAULT
PSU1 In Volt             not_available     -- mV    84000 mV    90000 mV    264000 mV    276000 mV
PSU1 In Curr             not_available     -- mA        0 mA       --       14100 mA    15000 mA
PSU1 12V Out Volt        not_available     -- mV    10980 mV    11400 mV    12900 mV    13500 mV
PSU1 12V Out Curr        not_available     -- mA        0 mA       --       165000 mA    173000 mA
PSU1 In Pwr              not_available     -- W        --          --          --          --
PSU1 Out Pwr             not_available     -- W        --          --          --          --
PSU1 Type                not_available      --
PSU1 need replacement                   NOTSURE
PSU1 INFO                               FRU_AVAIL
PSU1 Power               invalid            --
PSU1 Current             invalid            --
PSU1 Voltage             invalid            --
PSU2                                      GOOD
PSU2 FRU                                  GOOD
 
  • SP version running 18.3P1 or higher
Service Processor           Status: Online
           Firmware Version:   18.3P2
           Mgmt MAC Address:   d0:39:ea:c8:38:95
           Ethernet Link:      up, 1Gbps
           Using DHCP:         no
 

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