Baseboard Management Controller (BMC) fails auto upgrade and not accessible by SSH
Applies to
- All FAS Platform
- All AFF Platform
Issue
- In
EMS
servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP Firmware network update from 11.7 to 11.9 has been triggered.'}
servprocd: sp.servprocd.upd.unexpt.evts:debug]: params: {'reason': 'Unable to transfer SP firmware image using network interface'}
servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.
sp_cluster_user_mgmt_wq_wq: sp.userlist.update.failed:error]: Error updating SP user information, Communication error (action 7).
sp_config_1: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Unable to update SP network information at this time.
sp_config_0: sp.firmware.version.unsupported:alert]: The SP firmware version is not an official release.
sp_config_0: sp.firmware.upgrade.reqd:alert]: The SP firmware is incompatible with Data ONTAP for SNMP.
- In
SP-MGMT-MLOG-TXT.GZ
ERR: Servprocd::SpUpdate: update: unable to transfer SP firmware image using network interface
NOTICE: Servprocd::SpUpdate: SpUpdateStateHandleEvent: Maximum SP auto-update retries value has been reached. SP auto-update is blocked from version 11.7 to 11.9
- BMC login is not possible
- BMC update and login are failing also after rebooting the BMC