BMC update fails on ONTAP 9.1 when using IIS as a Web server
Applies to
- ONTAP 9.1
- AFF A700s
- Windows Internet Information Services (IIS)
Issue
- While updating the BMC firmware from an IIS Web server, if you are on ONTAP 9.1, you have to download the .ima file.
- While updating the firmware, it can start but immediately fail with no cause.
- The following can be observed from the cluster shell:
aff700s-c::> sp image update -node aff700s-c-01 -update-type network-full -package http://10.xx.xx.xx/A700S_BMC_0152.ima
Note: Firmware update will need to reboot the SP on completion. If your console connection is through the SP, it will be disconnected Do you want to proceed with the firmware update ? {y|n}: y SP firmware update has been successfully scheduled.
aff700s-c::*> sp image update-progress show
In Percent
Node Progress Start Time Done End Time
---------------- -------- ------------------- ------- -------------------
aff700s-c-01 yes 12/20/2018 19:53:57 1 -
aff700s-c-02 no 12/19/2018 19:53:57 100 12/19/2018 20:53:57
2 entries were displayed.
aff700s-c::*> sp image update-progress show
In Percent
Node Progress Start Time Done End Time
---------------- -------- ------------------- ------- -------------------
aff700s-c-01 no 12/20/2018 19:53:57 1 12/20/2018 19:54:28
aff700s-c-02 no 12/19/2018 19:53:57 100 12/19/2018 20:53:57
2 entries were displayed.
When attempting to update directly from the BMC, the following failure is observed:
admin@[01-30]:~$ system fw upgrade bmc http http://10.xx.xx.xx/A700S_BMC_01.ima
Starting Firmware Update...
Check Parameter...
Connect to http server...wget: can't connect to remote host (): Bad file descriptor
fail...
Abort firmware update
Event logs shows a BMC update failure occurred, but does not give a reason. This will need to be grabbed from the servprocd.log file located in the /mroot/etc/mlog folder. The following failure is observed:
0a0af1 02d5d3cd Thu Dec 20 2018 18:41:11 -05:00 [kern_servprocd:info:4957] 0x80f60ab00: 0: ERR: Servprocd::CLI: get_imp: sp_image get called for BMC
00000009.000a0af2 02d5d4d4 Thu Dec 20 2018 18:41:37 -05:00 [kern_servprocd:info:4957] 0x80f608d00: 8003e8000000808f: ERR: Servprocd::CLI: get_imp: sp_image get called for BMC
00000009.000a0af6 02d5d619 Thu Dec 20 2018 18:42:09 -05:00 [kern_servprocd:info:4957] 0x80f607900: 0: ERR: Servprocd::BmcManager: compare_lan_parameters: get() from sp_network_config_mdb_iterator failed for IPv4.
00000009.000a0af7 02d5d619 Thu Dec 20 2018 18:42:09 -05:00 [kern_servprocd:info:4957] 0x80f607900: 0: ERR: Servprocd::BmcManager: compare_lan_parameters: get() from sp_network_config_mdb_iterator failed for IPv6.
00000009.000a0b00 02d5d6ee Thu Dec 20 2018 18:42:31 -05:00 [kern_servprocd:info:4957] 0x80fa4d100: 0: NOTICE: Servprocd::CLI: bmc_update_t: updated BMC status to updating
00000009.000a0b01 02d5d6ee Thu Dec 20 2018 18:42:31 -05:00 [kern_servprocd:info:4957] Setting IP address...
00000009.000a0b02 02d5d6ee Thu Dec 20 2018 18:42:31 -05:00 [kern_servprocd:info:4957] Setting File Name..
00000009.000a0b04 02d5d6ee Thu Dec 20 2018 18:42:31 -05:00 [kern_servprocd:info:4957] Setting Number of retries...
00000009.000a0b05 02d5d6ee Thu Dec 20 2018 18:42:31 -05:00 [kern_servprocd:info:4957] Setting FW select to BMC...
00000009.000a0b06 02d5d6ee Thu Dec 20 2018 18:42:31 -05:00 [kern_servprocd:info:4957] Setting protocol to http...
00000009.000a0b07 02d5d6ee Thu Dec 20 2018 18:42:31 -05:00 [kern_servprocd:info:4957] Starting FW update...
00000009.000a0b0c 02d5d81a Thu Dec 20 2018 18:43:01 -05:00 [kern_servprocd:info:4957] 0x80fa4d100: 0: NOTICE: Servprocd::CLI: bmc_update_t: BMC update failed at state 0x0 due to error Image download invalid
00000009.000a0b0d 02d5d81a Thu Dec 20 2018 18:43:01 -05:00 [kern_servprocd:info:4957] 0x80fa4d100: 0: ERR: Servprocd::SpUpdate: SpUpdateStateHandleEvent: e_sp_update_failed event received in SP_UPDATE_IN_PROGRESS state.
00000009.000a0b0e 02d5d81a Thu Dec 20 2018 18:43:01 -05:00 [kern_servprocd:info:4957] 0x80fa4d100: 0: ERR: Servprocd::SpUpdate: SpUpdateReport: SP firmware update failure has been detected
00000009.000a0b0f 02d5d81a Thu Dec 20 2018 18:43:01 -05:00 [kern_servprocd:info:4957] 0x80fa4d100: 0: NOTICE: Servprocd::CLI: set_bmc_state: updated BMC status to online