BMC firmware update failure from 11.10 to 11.11
Applies to
- FAS2750
- Baseboard Management Controller (BMC) firmware 11.10
Issue
- Error while updating BMC firmware from 11.10 to 11.11
[?] Sat Nov 16 08:33:26 +0100 [Node02: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP Firmware network update from 11.10 to 11.11 has been triggered.'}
[?] Sat Nov 16 08:34:01 +0100 [Node02: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP firmware image has been successfully transferred to SP using network interface.'}
[?] Sat Nov 16 08:35:10 +0100 [Node02: servprocd: sp.servprocd.upd.unexpt.evts:debug]: params: {'reason': 'Unable to successfully update SP firmware using network interface'}
[?] Sat Nov 16 08:35:10 +0100 [Node02: servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.
[?] Sat Nov 16 08:38:30 +0100 [Node02: rlm_hbtrcv_non_blocking: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Unable to update SP network information at this time.
[?] Sat Nov 16 08:42:13 +0100 [Node02: nphmd: hm.alert.raised:alert]: Alert Id = SPAutoUpgradeFailedMajorAlert , Alerting Resource = SP Upgrade raised by monitor controller
- Upgrade attempt remotely failed via cluster prompt and BMC prompt
- The SP backup image reports "unknown"
- The firmware package could not be unarchived successfully during update attempts
- SP internal certificate renewed
Thu Apr 17 2025 13:45:23 +02:00 [kern_audit:info:3525] 8003e80000000730:8003e8000000082f :: Cluster:ssh :: 10.129.24.120:unknown :: Cluster:admin :: system service-processor api-service renew-internal-certificates :: Pending
Thu Apr 17 2025 13:45:29 +02:00 [kern_audit:info:3525] 8003e80000000730:8003e8000000082f :: Cluster:ssh :: 10.129.24.120:unknown :: Cluster:admin :: system service-processor api-service renew-internal-certificates :: Success
- New firmware is available on node's repository
0000001f.0000a47e 0004b9db Thu Apr 17 2025 19:42:14 +02:00 [kern_servprocd:info:6878] 0x80880f900: 0: INFO: Servprocd::SpUpdate: IsSpUpdateNecessary: New SP Firmware package 11.11 is available.
0000001f.0000a481 0004b9db Thu Apr 17 2025 19:42:14 +02:00 [kern_servprocd:info:6878] 0x80880f900: 0: NOTICE: Servprocd::SpUpdate: SpUpdateReport: New SP package 11.11 is available on local node.
- Update attempt via serial console and BMC prompt failed
- Re-seat motherboard and attempt update failed