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BMC firmware update causes SSH access failure on NetApp FAS500F

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Applies to

  • NetApp FAS500F
  • ONTAP 9.13.1P4
  • Baseboard Management Controller (BMC)

Issue

  • After updating the BMC firmware from version 15.11 to 15.13, SSH access to the BMC on node-01 fails (connection times out, no error message).
  • system service-processor image show -instance indicates the primary image is 15.13, but LastUpdateStatus is failed.

::> system service-processor image show -instance

               Node: node-01
              Image: primary
               Type: BMC
       Image Status: installed
   Is Image Current: true
   Firmware Version: 15.13
Firmware Autoupdate: true
 Last Update Status: failed

               Node: node-01
              Image: backup
               Type: BMC
       Image Status: installed
   Is Image Current: false
   Firmware Version: 15.11
Firmware Autoupdate: true
 Last Update Status: failed

  • Health alert SPAutoUpgradeFailedMajorAlert is active.

::*> system health alert show

        Node: node-01
    Alert ID: SPAutoUpgradeFailedMajorAlert

  • system service-processor show indicates the status is true and online.

::> system service-processor show

Node             Type Status  Configured Firmware Version IP Address
----------------------------------------------------------------------
node-01 BMC online  true       15.13           10.23.45.678

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