All Fans Failed on NetApp DS224C Shelf
Applies to
- DS224-12 disk shelves with IOM12 modules
- ONTAP 9
Issue
The following critical alerts were reported for DS224-12 shelf:
EMS log:
[nodename:dsa_worker4:ses.status.fanError:EMERGENCY]: DS224-12(S/N xxxxxxxxxxx) shelf 0 on channel 01:10 cooling fan error for Cooling element 1: critical status; fan is off.[nodename:dsa_worker4:callhome.shlf.fan:EMERGENCY]: Callhome for SHELF COOLING UNIT FAILED[nodename:dsa_worker4:ses.status.fanError:EMERGENCY]: DS224-12(S/N xxxxxxxxxxx) shelf 0 on channel 01:10 cooling fan error for Cooling element 2: critical status; fan is off.[nodename:dsa_worker4:ses.status.fanError:EMERGENCY]: DS224-12(S/N xxxxxxxxxxx) shelf 0 on channel 01:10 cooling fan error for Cooling element 3: critical status; fan is off.[nodename:dsa_worker4:ses.status.fanError:EMERGENCY]: DS224-12(S/N xxxxxxxxxxx) shelf 0 on channel 01:10 cooling fan error for Cooling element 4: critical status; fan is off.ENVIRONMENT show:
Cooling Unit installed element list: 1, 2, 3, 4; with error: 1, 2, 3, 4 Cooling Units by element: [1] 0 RPM [2] 0 RPM [3] 0 RPM [4] 0 RPM STORAGE-FAULT show:
Fans:Element Status Status Bytes Status Descriptions 1: CRITICAL 02,00,00,F0 OFF, FAIL 2: CRITICAL 02,00,00,F0 OFF, FAIL 3: CRITICAL 02,00,00,F0 OFF, FAIL 4: CRITICAL 02,00,00,F0 OFF, FAIL