Service Processor automatic firmware failed due to network interface issue

Applies to

Issue

• The automatic firmware upgrade failed due to the inability to transfer the SP firmware image using the network interface.

Node03: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP Firmware network update has been successfully scheduled from  4.11 to 4.11P1'}[?]  
Node03: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP Firmware network update from 4.11 to 4.11P1 has been triggered.'}[?]  
Node03: servprocd: sp.servprocd.upd.unexpt.evts:debug]: params: {'reason': 'Unable to transfer SP firmware image using network interface'}
Node03: servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.[?] 

OR

Servprocd::SpUpdate: writeImage: spcs sp update command failed (SSL_CTX_use_PrivateKey_file: key values mismatch exception occurred in spcc_sp_update code)

• The system health status show is degraded.

::*> system health status show
Status
---------------
degraded

• The system health alert show displays SPAutoUpgradeFailedMajorAlert.

::*> system health alert show
               Node: Node1
           Alert ID: SPAutoUpgradeFailedMajorAlert
           Resource: SP Upgrade
           Severity: Major
    Indication Time: Sun 
           Suppress: false
        Acknowledge: false
     Probable Cause: A Service Processor automatic firmware update failure
                     was detected, which can result in Service Processor
                     not being updated to the latest available compatible
                     firmware package.
    Possible Effect: Suboptimal system behavior can result from Service
                     Processor not being updated to the latest available
                     compatible firmware package.
Corrective Actions: 1. Use the "system service-processor image show" command to display the firmware version that SP is currently booted from.
                     2. Manually upgrade Service Processor by using the "system service-processor image update" command.
                     3. Allow sufficient time for the system to update Service Processor firmware to the specified SP firmware package.
                     4. Contact the technical support if the alert persists.
               Node: Node2
           Alert ID: SPAutoUpgradeFailedMajorAlert
           Resource: SP Upgrade
           Severity: Major
    Indication Time: Sun 
           Suppress: false
        Acknowledge: false
     Probable Cause: A Service Processor automatic firmware update failure
                     was detected, which can result in Service Processor
                     not being updated to the latest available compatible
                     firmware package.
    Possible Effect: Suboptimal system behavior can result from Service
                     Processor not being updated to the latest available
                     compatible firmware package.
Corrective Actions: 1. Use the "system service-processor image show" command to display the firmware version that SP is currently booted from.
                     2. Manually upgrade Service Processor by using the "system service-processor image update" command.
                     3. Allow sufficient time for the system to update Service Processor firmware to the specified SP firmware package.
                     4. Contact the technical support if the alert persists.
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