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AFF A700 or FAS9000 reports SP HBT STOPPED

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Applies to

  • AFF A700
  • FAS9000
  • Service Processor (SP)

Issue

  • The event log contains the following information
Fri Dec 16 10:34:38 KST [A700-01: env_mgr: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
Fri Dec 16 12:36:07 KST [A700-01: env_mgr: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
Fri Dec 16 13:26:07 KST [A700-01: env_mgr: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED
  • Service Processor is not reachable.
  • Service Processor was showing in a degraded state.

    ::> sp show
    IP           Firmware
    Node          Type Status      Configured   Version   IP Address
    ------------- ---- ----------- ------------ --------- -------------------------
    A700-01 SP         degraded    true         4.10      10.1.1.1
    A700-02 SP         online      true         4.11      10.1.1.2

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