AFF A700 or FAS9000 reports SP HBT STOPPED
Applies to
- AFF A700
- FAS9000
- Service Processor (SP)
Issue
- The event log contains the following information
Fri Dec 16 10:34:38 KST [A700-01: env_mgr: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
Fri Dec 16 12:36:07 KST [A700-01: env_mgr: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
Fri Dec 16 13:26:07 KST [A700-01: env_mgr: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED
- Service Processor is not reachable.
- Service Processor was showing in a degraded state.
::> sp show
IP Firmware
Node Type Status Configured Version IP Address
------------- ---- ----------- ------------ --------- -------------------------
A700-01 SP degraded true 4.10 10.1.1.1
A700-02 SP online true 4.11 10.1.1.2