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AFF A400 / FAS8300 / FAS8700 / AFF A250 / FAS500f - Environmental Shutdown (Battery remain capacity critical)

  1. Last updated
    Jan 28, 2025
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Category:
fas-systems
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hw
Last Updated:
1/28/2025, 9:59:03 AM

Applies to

  • AFF A400 / FAS8300 / FAS8700
  • AFF A250 / FAS500f

Issue

  • System goes down with Battery remain capacity critical:
Sun Aug 15 15:00:51 +0800 [node02: env_mgr: nvmem.battery.capLowCrit:EMERGENCY]: The NVMEM battery capacity is critically low (0 cycles). To prevent data loss, the system will shut down in 20 minutes.
Sun Aug 15 15:01:51 +0800 [node02: env_mgr: callhome.battery.failure:EMERGENCY]: Call home for BATTERY (capacity low) CRITICAL.
Sun Aug 15 15:03:35 +0800 [node02: env_mgr: nvmem.battery.fccLowCrit:EMERGENCY]: The NVMEM battery full-charge capacity is critically low (23 %). To prevent data loss, the system will shut down in 20 minutes.
Sun Aug 15 15:04:35 +0800 [node02: env_mgr: callhome.battery.failure:EMERGENCY]: Call home for BATTERY (full charge capacity low) CRITICAL.
Sun Aug 15 15:20:51 +0800 [node02: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (Battery remain capacity critical)

 

  • BMC event logs show battery learn cycle was in progress.

BMC node02> system log sel


    d2 | 10/28/2021 | 18:16:27 | Battery Learning #0xc4 | In progress | Asserted
    d3 | 10/29/2021 | 00:11:19 | Battery #0x49 | Lower Non-critical going low
    d4 | 10/29/2021 | 00:11:29 | Battery #0x49 | Lower Critical going low
    d5 | 10/29/2021 | 00:31:56 | OS Stop/Shutdown #0xff | OS graceful shutdown | Asserted
    d6 | 10/29/2021 | 00:31:57 | Power Unit #0xb2 | Power off/down | Asserted | from channel 15
    d7 | 10/29/2021 | 00:32:19 | Battery #0x49 | Lower Non-critical going low
    d8 | 10/29/2021 | 00:33:00 | Battery #0x49 | Lower Critical going low
    d9 | 10/29/2021 | 00:33:37 | Battery Learning #0xc4 | In progress | Asserted
    da | 10/29/2021 | 05:21:16 | Battery #0x49 | Lower Critical going low
    db | 10/29/2021 | 05:25:11 | Battery #0x49 | Lower Non-critical going low
    dc | 10/29/2021 | 16:32:09 | Power Unit #0xb2 | Power on | Asserted | from channel 1

 

 

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