AFF A250, AFF C250 panic, fail to boot with "ERROR: Class:0; Subclass:20000; Operation: 1002"
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- Category:
- aff-series
- Specialty:
- HW
- Last Updated:
- 2/12/2025, 2:46:33 PM
Applies to
- AFF A250, C250
- MetroCluster IP
- BMC firmware below 15.4
Issue
- Controller panics and fails to boot
Boot Loader version 6.5.3
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2021 NetApp, Inc. All Rights Reserved.
KCS cmd(NETFN 0x6, CMD 0x1) failed, ret -2
Resetting BMC from backup FW...
Waiting 30 seconds for BMC to reboot...
KCS cmd(NETFN 0x6, CMD 0x1) failed, ret -2
Copyright(c) 2021 American Megatrends, Inc.
ERROR: Class:0; Subclass:20000; Operation: 1002
- BMC is showing a wrong firmware version
cluster::> system node run -node node-2 -command sysconfig -a
Service Processor Status: Online
Firmware Version: 15.92
Mgmt MAC Address: d0:39:ea:XX:XX:XX
Ethernet Link: up, 1Gbps
Using DHCP: no
cluster::> system service-processor image show
Is
Node Type Image Status Current Version
---------------- ----- ------- ----------- ------- --------
Node-1 BMC
primary installed true 15.1
Node-2 BMC
primary installed true 15.92
2 entries were displayed.
- Version does not change post
BMC reboot
