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AFF A20 controller down and unresponsive

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Category:
aff-series
Specialty:
hw
Last Updated:

Applies to

AFF A20

Issue

  • AFF A20 node down and unresponsive
  • Power cable is connected and the PSU lights showing green
  • The controller and its Service Processor (SP) not reachable by SSH or serial
  • System health output shows
Subsystem Health
-----------------------------------
SAS-connect ok
Environment degraded
Memory ok
Service-Processor ok
Switch-Health ok
CIFS-NDO ok
Motherboard ok
IO ok
MetroCluster ok
MetroCluster_Node ok
FHM-Switch ok
FHM-Bridge ok
SAS-connect_Cluster ok
 

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