Skip to main content
NetApp Knowledge Base

AFF-C80 Controller Down Due to BMC Unresponsiveness – Emergency Shutdown and Recovery

  1. Last updated
  2. Save as PDF
Views:
19
Visibility:
Public
Votes:
0
Category:
aff-series
Specialty:
HW
Last Updated:

Applies to

  • AFF-C80
  • ONTAP 9
  • BMC firmware versions 18.4P1

Issue

AFF-C80 cluster became unresponsive and could not boot. Attempts to access the BMC via serial port returned no output and the following EMS log entries were observed:
nodename EMERGENCY monitor.shutdown.emergency: Emergency shutdown: EnvironmentalReasonShutdown (System reboot to recover the SP)
nodename ALERT callhome.sp.hbt.stopped: Call home for SP HBT STOPPED
nodename ALERT cf.hwassist.notifyCfgFailed: Failed to update the hardware-assist configuration with hardware component (BMC):HW Assist not configured (4).
nodename INFORMATIONAL sp.heartbeat.stopped: Have not received an IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
Cluster output showed nodename as “Unknown” and down:

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.