AFF-A90 system cannot boot up due to device missing

Applies to

• AFF-A90
• ONTAP upgrade from ONTAP 9.15.1P1 to 9.16.1RC1

Issue

• The system reboots repeatedly with the error Device 173/0/0 (SW1) missing after upgrading ONTAP from 9.15.1P1 to 9.16.1RC1.

rlib_rport_alloc: enabling unsafe global rkey
rlib_rport_alloc: enabling unsafe global rkey
FWU 1st trigger point
FWU performs system power cycle for post firmware update.
.
Terminated
Uptime: 2m7s

BIOS Version: 20.3.1
Portions Copyright (C) 2014-2024 NetApp, Inc. All Rights Reserved.

Initializing System Memory ...
Loading Device Drivers ...
Configuring Devices ...
Device 173/0/0 (SW1) missing
Device(s) missing, attempting to recover it.
System is resetting.

• The issue cannot be resolved after taking the following actions.
  • Cold boot (power off, unplug/plug power code, power on)
  • Reseat controllers & boot
  • Reboot by bye -g
  • set-defaults & boot
  • Running boot_ontap & boot_backup from Loader
  • setenv AUTO_FW_UPDATE false & boot
  • setenv bootarg.nvram.no_update true & boot
  • setenv bootarg.nvram.force_update false & boot
  • Netboot by 9.15.1P4