A300 FAS 8200 two PSU show MULTIFAULT, but system alive

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Category:: aff-series

Specialty:: hw

Last Updated:

Applies to

AFF-A300
FAS 8200
ONTAP 9.X

Issue

Node1 has taken over Node2
It can not be connect to service processor of node2, ping sp ip will time out.
A300 two PSU show MULTIFAULT, but node1 alive.

::> run -node * environment status 2 entries were acted on.

Node: node1 Sensor Name State Current Critical Warning Warning Critical Reading Low Low High High ------------------------------------------------------------------------------------------------- PSU2 MULTIFAULT PSU1 MULTIFAULT

EMS log：

[?] Sun Apr 30 09:56:55 +0800 [Node1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 Temperature is Unreadable [?] Sun Apr 30 09:56:55 +0800 [Node1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 Current is Unreadable [?] Sun Apr 30 09:56:55 +0800 [Node1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 Fan1 Speed is Unreadable [?] Sun Apr 30 09:56:55 +0800 [Node1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 Fan1 Fault is Unreadable [?] Sun Apr 30 09:56:55 +0800 [Node1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 Fan2 Speed is Unreadable [?] Sun Apr 30 09:56:55 +0800 [Node1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 Fan2 Fault is Unreadable [?] Sun Apr 30 09:56:55 +0800 [Node1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is

[?] Sun Apr 30 09:57:44 +0800 [Node1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 1 is degraded: PSU1 InPower Monitor is Unreadable [?] Sun Apr 30 09:57:44 +0800 [Node1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 InPower Monitor is Unreadable [?] Sun Apr 30 09:57:44 +0800 [Node1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 1 is degraded: PSU1 Temperature is Unreadable [?] Sun Apr 30 09:57:44 +0800 [Node1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 1 is degraded: PSU1 Current is Unreadable [?] Sun Apr 30 09:57:44 +0800 [Node1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 1 is degraded: PSU1 Fan1 Speed is Unreadable

Further Errors cab be seen on the system:

CLTFLT:HA Group Notification from Node1 (CONTROLLER TAKEOVER COMPLETE AUTOMATIC - Communiction Error) ALERT

Fri Aug 09 09:20:44 +0200 [Node1: ctrl_hb_port_ic0a: ctrl.rdma.heartBeat:info]: HA interconnect: Missed heartbeat to <IP-address>. Fri Aug 09 09:20:44 +0200 [Node1: gop_eq_thread: ic.linkStatusChange:info]: HA interconnect: Port ic0a link is down.

::> event log show -severity * -message-name callhome*
Time Node Severity Event ------------------- ---------------- ------------- --------------------------- 8/9/2024 10:00:14 Node1 ALERT callhome.hainterconnect.down: Call home for HA INTERCONNECT DOWN due to links down. 8/9/2024 09:35:33 Node1 ALERT callhome.hm.alert.critical: Call home for Health Monitor process cphm: CriticalFruMultiFaultAlert[PSQ0A2190600796]. 8/9/2024 09:22:49 Node1 ERROR callhome.chassis.ps.degraded: Call home for CHASSIS POWER SUPPLY DEGRADED: PS 1 8/9/2024 09:21:55 Node1 ERROR callhome.chassis.power: Call home for CHASSIS POWER DEGRADED: Power Supply Status Critical: PSU1, PSU2.