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CFBMC-6022: Takeover due to Pilot4 hang causes ONTAP shutdown with BMC FW 13.11

  1. Last updated
    Mar 31, 2025
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Category:
ontap-9
Specialty:
hw
Last Updated:
3/31/2025, 10:52:18 AM

Issue

Takeover performed by partner node after a missed and stopped heartbeat on Platform running on BMC FW 13.11

  • The ONTAP has not received an IPMI heartbeat from the Service Processor (SP) in the last 600 seconds
  • The ASUP system has notified that the SP heartbeat has stopped
  • The system has been rebooted to recover the BMC

Example:
1/7/2025 20:47:32   node-01 ERROR  asup.post.drop: AutoSupport message (HA Group Notification from node-01 (SP HBT MISSED) NOTICE) was not posted to NetApp. The system will drop the message.
1/7/2025 20:16:20   node-02 ERROR  mgmtgwd.vreport.nodesUnreachable: Vreport encountered some unreachable nodes. The report may be incomplete.
1/7/2025 20:11:38   node-02 ALERT  callhome.sfo.takeover: Call home for CONTROLLER TAKEOVER COMPLETE AUTOMATIC
1/7/2025 20:11:21   node-01 ERROR  cf.fsm.takeoverOfPartnerDisabled: Failover monitor: takeover of node-02 disabled (local halt in progress).
1/7/2025 20:11:02   node-01 EMERGENCY   monitor.shutdown.emergency: Emergency shutdown: Environmental Reason Shutdown (System reboot to recover the BMC)
1/7/2025 20:01:02   node-01 EMERGENCY   sp.ipmi.lost.shutdown: SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 10 minutes.
1/7/2025 19:58:39   node-01 ALERT  callhome.sp.hbt.stopped: Call home for SP HBT STOPPED
1/7/2025 19:36:33   node-01 ERROR  sp.heartbeat.stopped: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.

 

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