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System Manager reports "The partner node details were not found for the node" during Initialize Storage System process

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Applies to

  • ONTAP 9
  • ONTAP System Manager (OSM) new cluster WIZARD

Issue

  • The correct switch cabling procedure has been followed and verified as outlined in for the platform in ONTAP Hardware Systems Documentation
  • After entering initial information for a new ONTAP cluster setup and browsing to System Manager via the node management IP address, only one node is seen
  • the HA partner is not seen, and the following error is presented in the Initialize Storage System section:

The partner node details were not found for the node with the following serial number:

Or, in 9.14.1 and later:

The partner node details weren't found for the nodes with the following serial numbers:

System Manager Error.JPG

 

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