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How to view serial number information for part requests (PREQ)
https://kb.netapp.com/Support/NSS/Support_Site/How_to_view_serial_number_information_for_part_requests_PREQ
Applies to Part Request (PREQ) Description When a Part Request (PREQ) or otherwise referred to as an RMA is shipped, NetApp records the corresponding serial number of part that has been sent. This inf...Applies to Part Request (PREQ) Description When a Part Request (PREQ) or otherwise referred to as an RMA is shipped, NetApp records the corresponding serial number of part that has been sent. This information might be helpful in asset tracking and for historical purposes.
SSH connection refused to SP or BMC after newly introduced controller
https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/SSH_connection_refused_to_SP_or_BMC_after_newly_introduced_controller
If connected to the serial console of the controller at the same time of the SSH attempt, similar errors to the following will be seen in the output:
SP/BMC fails to update firmware due to a faulty SP/BMC port
https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/SP_BMC_fails_to_update_firmware_due_to_a_faulty_SP_BMC_port
[kern_servprocd:info:7198] 0x808707100: 0: NOTICE: Servprocd::SpUpdate: update: SP firmware image has been successfully transferred to SP using network interface. Verify that the SP or BMC is online, ...[kern_servprocd:info:7198] 0x808707100: 0: NOTICE: Servprocd::SpUpdate: update: SP firmware image has been successfully transferred to SP using network interface. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up).
How to set the authentication protocol and privacy protocol passwords for the snmpv3user SNMPv3 user on a Brocade switch
https://kb.netapp.com/on-prem/ontap/mc/MC-KBs/How_to_set_the_authentication_protocol_and_privacy_protocol_passwords_for_the_snmpv3user_SNMPv3_user_on_a_Brocade_switch
Applies to Brocade FC Switch MetroCluster ONTAP 9 SNMPv3 Description SNMPv3 in a MetroCluster configuration requires both a authentication protocol password and privacy protocol password for the user ...Applies to Brocade FC Switch MetroCluster ONTAP 9 SNMPv3 Description SNMPv3 in a MetroCluster configuration requires both a authentication protocol password and privacy protocol password for the user on the remote device. The user login created within ONTAP must match the password and configuration within Brocade. Other possible usernames exist but this article uses snmpv3user as the username.
Node management IP address is up on the network prior to node fully booting into ONTAP
https://kb.netapp.com/on-prem/ontap/da/NAS/NAS-KBs/Node_management_IP_address_is_up_on_the_network_prior_to_node_fully_booting_into_ONTAP
One node within an HA pair has been taken over: Node Partner Possible State Description While that node is in takeover, the Node Management LIF for that node shows as "-" for status-oper (operational ...One node within an HA pair has been taken over: Node Partner Possible State Description While that node is in takeover, the Node Management LIF for that node shows as "-" for status-oper (operational status): cluster1::> network interface show -service-policy default-management Logical Status Network Current Current Is Vserver Interface Admin/Oper Address/Mask Node Port Home However, that IP address is still reachable via ping: cluster1::> network ping -destination 10.10.10.20 -node cluster1-02
ONTAP continues to operate with all fans missing in FAS8300/FAS8700/A400 platforms
https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/ONTAP_continues_to_operate_with_all_fans_missing_in_FAS8300_FAS8700_A400_platforms
Applies to ONTAP 9 During boot the following error is observed: While running system diagnostics the BMC Selftest fails: BMC Selftest Test Start: 2022-02-05 23:27:48 The system fans for a single node ...Applies to ONTAP 9 During boot the following error is observed: While running system diagnostics the BMC Selftest fails: BMC Selftest Test Start: 2022-02-05 23:27:48 The system fans for a single node show as NOT_PRESENT: cluster1::> system node environment sensors show -state !normal Node Sensor State Value/Units Crit-Low Warn-Low Warn-Hi Crit-Hi Fan1 Present fault Fan2 Present fault Fan3 Present fault Fan4 Present fault Fan1 fault Fan2 fault Fan3 fault Fan4 fault NOT_PRESENT
Copying a large file to a FlexGroup volume results in "Error 0x8007054F: An internal error occurred."
https://kb.netapp.com/on-prem/ontap/da/NAS/NAS-KBs/Copying_a_large_file_to_a_FlexGroup_volume_results_in_Error_0x8007054F__An_internal_error_occurred
Applies to ONTAP 9 FlexGroup Volumes CIFS Issue When attempting to copy a large file via CIFS on a Windows client to a share using a FlexGroup the following error message might be seen: An unexpected ...Applies to ONTAP 9 FlexGroup Volumes CIFS Issue When attempting to copy a large file via CIFS on a Windows client to a share using a FlexGroup the following error message might be seen: An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem. Error 0x8007054F: An internal error occurred.
How to check cluster interface connectivity in ONTAP 9.9.1 and newer
https://kb.netapp.com/on-prem/ontap/Ontap_OS/OS-KBs/How_to_check_cluster_interface_connectivity_in_ONTAP_9.9.1_and_newer
Applies to ONTAP 9.9.1+ Description In previous ONTAP releases the only manual check of cluster interface connectivity was the cluster ping-cluster command. This command is useful; however, it did not...Applies to ONTAP 9.9.1+ Description In previous ONTAP releases the only manual check of cluster interface connectivity was the cluster ping-cluster command. This command is useful; however, it did not provide history of ping tests and is time consuming to run. ONTAP 9.9.1 introduced the network interface check cluster-connectivity commands to provide a better alternative.
How to update SP firmware using an FTP server
https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/How_to_update_SP_firmware_using_an_FTP_server
Applies to AFF Models FAS Models Description Typically Service Processor (SP) firmware is updated either directly through System Manager firmware upload or in conjunction with an ONTAP upgrade. Infreq...Applies to AFF Models FAS Models Description Typically Service Processor (SP) firmware is updated either directly through System Manager firmware upload or in conjunction with an ONTAP upgrade. Infrequently the SP firmware might be updated directly from the SP command line and the usual method is through a HTTP server. Alternatively an FTP server can be used to upgrade SP firmware from the SP command line.
How to determine if an AFF or FAS model supports an external USB device
https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/How_to_determine_if_an_AFF_or_FAS_model_supports_an_external_USB_device
Applies to ONTAP 9 AFF A700, AFF A700s, AFF A300, AFF A200 and later models FAS9000, FAS8200, FAS2650, FAS2620 and later models Description Most AFF and FAS hardware models have one or more USB Type A...Applies to ONTAP 9 AFF A700, AFF A700s, AFF A300, AFF A200 and later models FAS9000, FAS8200, FAS2650, FAS2620 and later models Description Most AFF and FAS hardware models have one or more USB Type A ports. However, not all models support use of that port for external USB devices for use with activities such as boot_recovery or coredump saving. This support was added with AFF and FAS models introduced with ONTAP 9.1.
PuTTY generates the error "The system cannot find the file specified"
https://kb.netapp.com/Support/General_Support/PuTTY_generates_the_error_The_system_cannot_find_the_file_specified
Applies to PuTTY Issue While attempting to connect via serial connection using PuTTY an error similar to the following is seen: Unable to open connection to COM1 Opening '\\.\COM1': Error 2: The syste...Applies to PuTTY Issue While attempting to connect via serial connection using PuTTY an error similar to the following is seen: Unable to open connection to COM1 Opening '\\.\COM1': Error 2: The system cannot find the file specified.