Skip to main content
NetApp Knowledge Base

Error when attempting to create encrypted volume using NetApp Volume Encrpytion (NVE)

  1. Last updated
    May 10, 2023
  2. Save as PDF
Views:
760
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:
5/10/2023, 6:11:04 PM

Applies to

  • ONTAP 9.8
  • NetApp Volume Encryption (NVE)
  • Thales External Key Manager

Issue

  • Error when attempting to create an encrypted volume using NetApp Volume Encryption (NVE) and Thales key server:

Reason: Failed to store NVE key with key ID "00000000000000000200000000000500c9b0XXXXXXXXXXXXXXXXXXXXa76008910000000000000000" on external keyserver "10.20.XX.XX:5696". Cryptsoft error: "Response status: OPERATION_FAILED. Reason: GENERAL_FAILURE. Message: DB_GENERAL".

OR

Reason: Failed to store NVE key with key ID  "000000000000000002000000000005003ec7XXXXXXXXXXXXXXXXXXXX50705279c0000000000000000" on external key server
"10.20.XX.XX:5696". Cryptsoft error: "Response status: OPERATION_FAILED. Reason: GENERAL_FAILURE. Message:
[NCERRInsufficientPermissions]"

  • In the KMIP2_client.log we see:

[kern_kmip2_client:info:7329] [Apr 13 14:16:22]: 0x80940eb00: 0: ERR: kmip2::kmipCmds::KmipCmd: [setStatusReasonAndMessage]:144: Response status: 1(OPERATION_FAILED)
...
[kern_kmip2_client:info:7329] [Apr 13 14:16:22]: 0x80940eb00: 0: ERR: kmip2::tables::kmip_keytable_v2: [create_imp]:717: EXIT: ; Returning Failed to store NVE key with key ID "00000000000000000200000000000500c9b0XXXXXXXXXXXXXXXXXXXXa76008910000000000000000" on external keyserver "10.20.XX.XX:5696". Cryptsoft error: "Response status: OPERATION_FAILED. Reason: GENERAL_FAILURE. Message: DB_GENERAL".

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.