Storage port goes down after node reboot

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Visibility:: Public

Votes:: 0

Category:: ontap-9

Specialty:: core

Last Updated:

Applies to

AFF A900
Cisco Nexus 9336 switch with RCF1.11 installed
ONTAP 9
X91153A

Issue

EMS raises the following alert after rebooting node and storage port goes down randomly.

Health Monitor process nchm:NoPathToNSMA_Alert…

From sysconfig -a, System Storage Configuration changed from Quad-Path HA to Single-Path HA and e2a is auto-unknown-fd-down.

Node: node-1 NetApp Release 9.14.1P4: Thu Apr 18 11:59:10 EDT 2024 System ID: XXXXXXXXXX (node-1); partner ID: XXXXXXXXXX (node-2) System Serial Number: XXXXXXXXXXXX (node-1) System Rev: C0 System Storage Configuration: Single-Path HA System ACP Connectivity: Inband Active SAS2/SAS3 Mixed Stack Support: all All-Flash Optimized: true Capacity Optimized: false All SAN Array: false Backplane Part Number: 111-02392 Backplane Rev: C0 Backplane Serial Number: XXXXXXXXXXXX slot 0: System Board 2.2 GHz (System Board XXIX B4) Model Name: AFF-A900 Part Number: 111-04824 Revision: B4 Serial Number: XXXXXXXXXXXX BIOS version: 18.9 Loader version: 8.1.0 Boot Flash: Primary Processors: 64 ・・・ slot 2: Dual 40G/100G/200G Ethernet Controller CX6 e2a MAC Address: XX:00:XX:11:XX:XX (auto-unknown-fd-down) QSFP Vendor: Amphenol QSFP Part Number: 112-00574 QSFP Serial Number: APFXXXXXXXXXXXX e2b MAC Address: XX:22:XX:33:XX:XX (auto-unknown-fd-down) QSFP Vendor: QSFP Part Number: QSFP Serial Number: Device Type: CX6 PSID(NAP0000000018) Firmware Version: 20.30.1004 Part Number: 111-04739 Hardware Revision: A2

EMS logs show link up/down on storage ports e2a/e10b upon reboot.

[?] Thu May 09 10:12:45 +0900 [node-1: kernel: netif.linkDown:info]: Ethernet e2a: Link down, check cable. [?] Thu May 09 10:23:07 +0900 [node-1: kernel: netif.linkDown:info]: Ethernet e10b: Link down, check cable.

[?] Thu May 09 10:12:45 +0900 [node-2: kernel: netif.linkDown:info]: Ethernet e2a: Link down, check cable. [?] Thu May 09 10:23:07 +0900 [node-2: kernel: netif.linkDown:info]: Ethernet e10b: Link down, check cable.

Switch logs show an error "unsupported" from the connected port, but Hardware Universe confirms that it is supported.

[2024-05-09 19:15:36.280] 2024 May 9 01:27:10 switch02 %ETHPORT-5-IF_HARDWARE: Interface Ethernet1/11, hardware type changed to 100G [2024-05-09 19:15:36.280] 2024 May 9 01:27:10 switch02 %ETHPORT-3-IF_UNSUPPORTED_TRANSCEIVER: Transceiver on interface Ethernet1/11 is not supported [2024-05-09 19:15:36.311] 2024 May 9 01:27:11 switch02 %ETHPORT-5-IF_HARDWARE: Interface Ethernet1/12, hardware type changed to 100G [2024-05-09 19:15:36.311] 2024 May 9 01:27:11 switch02 %ETHPORT-3-IF_UNSUPPORTED_TRANSCEIVER: Transceiver on interface Ethernet1/12 is not supported [2024-05-09 19:21:17.984] 2024-05-09T09:02:43.200667000+00:00 [M 1] [ethpm] E_DEBUG Ifindex (Ethernet1/12)0x1a000000, SFP security check: unsupported vendor id 0x54 [2024-05-09 19:21:18.001] 2024-05-09T09:02:37.697065000+00:00 [M 1] [ethpm] E_DEBUG Ifindex (Ethernet1/11)0x1a000000, SFP security check: unsupported vendor id 0x54

storage port show shows that one of the storage ports goes down randomly after reboot.

Speed VLAN Node Port Type Mode (Gb/s) State Status ID ------------------ ---- ----- ------- ------ -------- --------- ---- node-1 e10a ENET network - - - - e10b ENET storage 100 enabled online 30 e11a ENET network - - - - e11b ENET network - - - - e2a ENET storage 0 enabled offline 30 e2b ENET network - - - - node-2 e10a ENET network - - - - e10b ENET storage 100 enabled online 30 e11a ENET network - - - - e11b ENET network - - - - e2a ENET storage 100 enabled online 30 e2b ENET network - - - - 12 entries were displayed.

No errors/discards seen in ifstat but we see Up to down indicating 8 times flapping occured.

-- interface e2a (1 day, 20 hours, 12 minutes, 38 seconds) --