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Storage ports remain down after node reboot when NVIDIA ConnectX NICs are connected to Cisco Nexus 9336C-FX2 switches

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ontap-9
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Applies to

  • AFF A900
  • Cisco Nexus 9336C-FX2 switches
  • NVIDIA ConnectX-based Ethernet adapters, including:
    • CX6: X91153A
    • CX6-DX: X50130A
    • CX7: X50133A
  • Storage ports connected using copper cables

Issue

  • A storage port remains down or offline after a node reboot, power cycle, takeover/giveback, automated nondisruptive upgrade (ANDU), link toggle, switch-port reset, or cable reconnect
  • ONTAP reports the following health alert:

 Health Monitor process nchm:NoPathToNSMA_Alert…

  • From sysconfig -a, System Storage Configuration changed from Quad-Path HA to Single-Path HA and storage port is auto-unknown-fd-down.

 System Rev: C0
        System Storage Configuration: Single-Path HA
        System ACP Connectivity: Inband Active

        slot 2: Dual 40G/100G/200G Ethernet Controller CX6
                e2a MAC Address:    XX:00:XX:11:XX:XX (auto-unknown-fd-down)

  • EMS logs show link down on storage ports upon reboot.

[?] Thu May 09 10:12:45 +0900 [node-1: kernel: netif.linkDown:info]: Ethernet e2a: Link down, check cable.
[?] Thu May 09 10:23:07 +0900 [node-1: kernel: netif.linkDown:info]: Ethernet e10b: Link down, check cable.


[?] Thu May 09 10:12:45 +0900 [node-2: kernel: netif.linkDown:info]: Ethernet e2a: Link down, check cable.
 [?] Thu May 09 10:23:07 +0900 [node-2: kernel: netif.linkDown:info]: Ethernet e10b: Link down, check cable.

    • storage port show shows that one of the storage ports goes down randomly after reboot.

                                          Speed                     VLAN
     Node               Port Type  Mode    (Gb/s) State    Status      ID
     ------------------ ---- ----- ------- ------ -------- --------- ----
     node-1
                        e10a ENET  network      - -        -            -
                        e10b ENET  storage    100 enabled  online      30
                        e11a ENET  network      - -        -            -
                        e11b ENET  network      - -        -            -
                        e2a  ENET  storage      0 enabled  offline     30
                        e2b  ENET  network      - -        -            -

    • No errors/discards seen in ifstat but we see Up to down indicating several times flapping occured. 
    • The affected storage port remain in a link-down or offline state, or require an extended time to recover.
    • Switch logs show an error UNSUPPORTED_TRANSCEIVER and unsupported vendor from the connected port, but Hardware Universe confirms that it is supported.

    [2024-05-09 19:15:36.280] 2024 May 9 01:27:10 switch02 %ETHPORT-5-IF_HARDWARE: Interface Ethernet1/11, hardware type changed to 100G
    [2024-05-09 19:15:36.280] 2024 May 9 01:27:10 switch02 %ETHPORT-3-IF_UNSUPPORTED_TRANSCEIVER: Transceiver on interface Ethernet1/11 is not supported
    [2024-05-09 19:15:36.311] 2024 May 9 01:27:11 switch02 %ETHPORT-5-IF_HARDWARE: Interface Ethernet1/12, hardware type changed to 100G
    [2024-05-09 19:15:36.311] 2024 May 9 01:27:11 switch02 %ETHPORT-3-IF_UNSUPPORTED_TRANSCEIVER: Transceiver on interface Ethernet1/12 is not supported
    [2024-05-09 19:21:17.984] 2024-05-09T09:02:43.200667000+00:00 [M 1] [ethpm] E_DEBUG Ifindex (Ethernet1/12)0x1a000000, SFP security check: unsupported vendor id 0x54
    [2024-05-09 19:21:18.001] 2024-05-09T09:02:37.697065000+00:00 [M 1] [ethpm] E_DEBUG Ifindex (Ethernet1/11)0x1a000000, SFP security check: unsupported vendor id 0x54

    • Cisco switch logs contain messages similar to:
      • kr_tune_success=0 
      • Took too long to tune links. Restarting AN

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