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Cisco Smart Net Total Care support contract expiration

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Category:
fabric-interconnect-and-management-switches
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globalops
Last Updated:

Applies to

Cisco Nexus and MDS switches purchased from NetApp

Issue

  • Unable to download NX-OS firmware required for upgrading cluster switches
  • Unable to raise a case with Cisco Technical Assistance Center (TAC)
  • Cisco device coverage checker confirms the switch serial is not entitled
  • NetApp sales order confirmed a Cisco support contract was purchased at the point of sale

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