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Cisco Support - Resolution Guide

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Applies to

Cisco MDS and Nexus switches purchased from NetApp

Description

This guide details the collaborative support model between NetApp and Cisco for Cisco switches sold by NetApp. It provides clear, step-by-step instructions for registering switches, opening support cases with Cisco, and obtaining hardware replacements. Additionally, it features common troubleshooting scenarios and FAQs to streamline workflows for both technical and non-technical cases.

Key Points
  • NetApp resells Cisco switches along with the associated Smart Net Total Care (SNTC) support contracts.
  • Cisco is responsible for delivering hardware and software technical support.

This guide aims to simplify the support process and ensure you have the necessary resources and steps to resolve issues effectively. Happy troubleshooting!

 

 

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.