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How do customers obtain BES Ethernet switch portal access

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Applies to

Answer

Process:

  1. Requester will engage BES-Switch Global Support (Service Provider) via:
  2. Service Provider will collect required information from requester.
  3. Service Provider will contact Broadcom for authorization to move forward with providing credentials.
  4. Service Provider will provide to Broadcom all information collected from requester.
  5. Broadcom will respond back to Service Provider with authorization or denial.
  6. Service Provider will communicate back to requester
  7. If approved, requester will receive email with credentials and URL. (one-time process)
  8. If denied, requester will receive email stating request was denied

Information that will need to be provided to Broadcom's Service Provider:

Indicate you are a Broadcom customer
First and Last Name
Email Address
Phone Number
Device Model Number
Device Serial Number

Note: If the call is made ahead of installation, and a serial # is not available, a customer name and reference to NetApp is sufficient

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.