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E-Series drawer failed - AutoSupport Message

  1. Last updated
    May 19, 2025
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Category:
e-series-systems
Specialty:
esg
Last Updated:
5/19/2025, 8:24:46 PM

Applies to

  • NetApp E-Series
  • NetApp StorageGRID Appliances

Event Summary

  • SANtricity System Manager reports Drawer Failed under the home page. The  system events under (Support > Events) report the drawer failure:

Event type: 2856
Event category: Internal
Priority: Critical
Event needs attention: true
Event send alert: true
Event visibility: true
Description: Drawer failed
Component type: Drawer

  • E-Series volumes may be in degraded or failed status.

Validate

  • Login to SANtricity System Manager and check the status of the drawers under Hardware section.
  • Verify the state of the volumes under the Storage > VOLUMES section.

Resolution

The solution might require a part replacement. Please contact NetApp Technical Support or log into the NetApp Support Site to create a case. Reference this article for further assistance.

Additional Information

N/A

 

 

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