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E-Series Controller tray component removed - AutoSupport Message

  1. Last updated
    Jul 1, 2024
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Category:
e-series-systems
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esg
Last Updated:
7/1/2024, 4:09:22 AM

Applies to

NetApp E-Series

Event Summary

SANtricity reports one or multiple events for a controller tray component being removed, such as a controller.

Validate

  1. Login to SANtricity Storage Manager or SANtricity System Manager
  2. Go to the Hardware tab
  3. Confirm the status of the component reporting as removed

Resolution

  1. Verify if there is any maintenance being performed such as hardware reseat or replacement.
  2. Verify the status of the component that is being reported as removed. Try reseating the component.
  3. Verify the Event Logs from Support > Event Logs and confirm if any other events may have caused the errors to be reported.
  4. Contact NetApp Technical Support if further troubleshooting is required.

Additional Information

One E-Series controller is removed status

 

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.