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E-Series Controllers encountering reboot loop after Boot Up

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Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • E-Series Platforms
  • Dynamic Capacity Expansion (DCE)

Issue

  • After power event, encountered the recovery message "Volume Group Partially Complete"
  • Drive shows Unresponsive from SANtricity System Manager
  • One of the controllers locked down with 7-Segment OE-LF
  • The following errors are seen within excLogShow:

SIGSEGV Received

Backtrace of the crashed thread:
#0  0x00007f72d74a2799 in raise () from /lib/x86_64-linux-gnu/libc.so.6
No symbol table info available.
#1  0x00007f72d77c158a in vkiPanic () from /raid/lib/libeos-System.so
No symbol table info available.
#2  
No symbol table info available.
#3  0x00007f72c342ffa7 in vdm::RAIDVolume::showVolumeAttributes(unsigned int) const () from /raid/lib/libeos-RAID.so
No symbol table info available.
#4  0x00007f72c2e0475c in evf::VolumeCfgManager::showVol(evf::Volume*, evf::VolumeDebugLevel) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#5  0x00007f72c512696e in scap::CaptureManager::captureData(char const*, int, bool, TaskCoreGroup_t) () from /raid/lib/libeos-RAID1.so
No symbol table info available.
#6  0x00007f72c5127880 in scap::CaptureManager::getCaptureData(unsigned short, char**) () from /raid/lib/libeos-RAID1.so
No symbol table info available.
#7  0x00007f72c5128fc7 in scap::CaptureManager::getControllerDebugInformation(DebugInfoExtent*) () from /raid/lib/libeos-RAID1.so
No symbol table info available.
#8  0x00007f72c3131eca in symrpc::RpcServer::dispatch(symrpc::SvcIos*) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#9  0x00007f72c31354c5 in symrpc::DispatchService::task() () from /raid/lib/libeos-RAID.so
No symbol table info available.
#10 0x00007f72c31354f1 in symrpc::DispatchService::taskStart(symrpc::DispatchService*) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#11 0x00007f72d77c4cf8 in vkiTask () from /raid/lib/libeos-System.so
No symbol table info available.
#12 0x00007f72d73cdfa3 in start_thread () from /lib/x86_64-linux-gnu/libpthread.so.0
No symbol table info available.
#13 0x00007f72d75644cf in clone () from /lib/x86_64-linux-gnu/libc.so.6
No symbol table info available.

SIGSEGV Received


Backtrace of the crashed thread:
#0  0x00007fe6eb0db799 in raise () from /lib/x86_64-linux-gnu/libc.so.6
No symbol table info available.
#1  0x00007fe6eb3fa58a in vkiPanic () from /raid/lib/libeos-System.so
No symbol table info available.
#2  <signal handler called>
No symbol table info available.
#3  0x00007fe6d70516a0 in vdm::RAIDImpl::scrubRead1_IssueReads(buf*) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#4  0x00007fe6d6345b1e in iop::IoScheduleManagerMulticore::scheduleOrImmediate(buf*, int) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#5  0x00007fe6d636258a in vdm::Stripe::lock(buf*, unsigned int) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#6  0x00007fe6d636281d in vdm::Stripe::lock(buf*, unsigned int) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#7  0x00007fe6d6345b1e in iop::IoScheduleManagerMulticore::scheduleOrImmediate(buf*, int) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#8  0x00007fe6d704c833 in vdm::RAIDImpl::scrub5_ProcessStripes(buf*) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#9  0x00007fe6d704fee0 in vdm::RAIDImpl::scrub4_AllocateCacheComplete(buf*) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#10 0x00007fe6d633e198 in cache::CacheManager::cacheAllocExop(buf*, cache::CacheManager::MemoryWaitAction) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#11 0x00007fe6d633e2d8 in cache::CacheManager::cacheAlloc(buf*, cache::CacheManager::MemoryWaitAction, bool) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#12 0x00007fe6d704c3a0 in vdm::RAIDImpl::scrub3_AllocateCache(buf*) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#13 0x00007fe6d6347a61 in iop::IoScheduleManagerMulticore::raidCacheSchedulerTask1() () from /raid/lib/libeos-RAID.so
No symbol table info available.
#14 0x00007fe6eb3fdcf8 in vkiTask () from /raid/lib/libeos-System.so
No symbol table info available.
#15 0x00007fe6eb006fa3 in start_thread () from /lib/x86_64-linux-gnu/libpthread.so.0
No symbol table info available.
#16 0x00007fe6eb19d4cf in clone () from /lib/x86_64-linux-gnu/libc.so.6
No symbol table info available.

 

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