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E-series email test fails due to incorrect default gateway

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e-series-santricity-storage-manager
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generalsupport
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Applies to

NetApp E-Series SANtricity System Manager

Issue

  • When configuring email (SMTP) alerts in SANtricity System Manager, the “Test Email” function fails with an error message such as:

There was an unknown error on the mail server.

The mail server is not valid.

  • Or, in event logs:

[SMTPSender.java:171][requestId=...] SMTP sender error, com.sun.mail.util.MailConnectException: Couldn't connect to host, port: [SMTP_SERVER_IP],587; timeout -1

SMTP sender error, java.net.SocketException: Network is unreachable

SMTP message send failed to: [SMTP_SERVER_IP]

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