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E-Series unable to deliver Autosupport due to unable to find valid certificate path error

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Applies to

  • E-Series
  • SANtricity OS 11.70.4R1P1
  • StorageGRID Appliance SG5760
  • Autosupports configured with HTTPS protocol

Issue

  • Unable to configure Autosupport using HTTPS protocol and Test fails. 
  • Web-Server Trace Log:

2024-02-13 16:45:13,021 INFO [SMMonitorTask-479] trace [ASUPTask.java:1282] [requestId=0, deviceId=N/A] ASUP task start, task: AUTO_SUPPORT_AOD_QUERY, source: AUTO_SUPPORT_DAILY_SCHEDULE
2024-02-13 16:45:15,136 INFO [SMMonitorTask-479] trace [ASUPHTTPClient.java:1022] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP 216.240.21.18
2024-02-13 16:46:38,876 WARN [SMMonitorTask-479] c.l.a.w.u.ChainedTrustManager [ChainedTrustManager.java:239] [requestId=0, deviceId=N/A] CertificateException caught:
sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at java.base/sun.security.provider.certpath.SunCertPathBuilder.build(SunCertPathBuilder.java:141)
at java.base/sun.security.provider.certpath.RevocationChecker.checkOCSP(RevocationChecker.java:743)
Wrapped by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at java.base/sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:439)
at java.base/sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:306)
at java.base/sun.security.validator.Validator.validate(Validator.java:264)

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