E-Series DBM BACKUP AutoSupport and AOD are not delivered due to IPv6 connection

• E-Series
• AutoSupport protocol is HTTPS or HTTP
• Configured HTTP proxy server uses IPv6 connection

• E-Series DBM BACKUP AutoSupport and AutoSupport OnDemand(AOD) are not delivered even though DAILY and WEEKLY AutoSupport are delivered without errors
• Alert message is sent and resolved in a short time everyday
  • An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.
  • An ASUP message can now be delivered from the array management host eos-b to NetApp ASUP  https gateway https://support.netapp.com/put/AsupPut/.
• ASUP-TRANSMISSION-LOGS shows that the delivery of DBM Backup fails by AutoSupport message dispatch failed.

Priority:INFO, ASUP Message Type:DBM Backup, ASUP Task Type:Delivery, Status:FAILED, Storage Array:<ARRAY>, SAID:<SAID>, Chassis Serial Number:<SERIAL_NO>, Thread ID:346,211, Delivery Method:HTTPS, Sequence Number:118, Delivery URI:support.netapp.com/put/AsupPut/, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message dispatch failed.

• Output in web-server-trace-log-B.txt shows that AUTO_SUPPORT_DISPATCH for AUTO_SUPPORT_LFT_CHUNK is failed due to ASUP message upload failed, null status code

INFO [SMMonitorTask-791] trace [ASUPTask.java:1282] [requestId=0, deviceId=N/A] ASUP task start, task: AUTO_SUPPORT_DISPATCH, source: AUTO_SUPPORT_DBM_FILE
INFO [SMMonitorTask-791] trace [ASUPHTTPClient.java:983] [requestId=0, deviceId=N/A] Connecting to HTTPS proxy server: <PROXY_SERVER:PORT>, IP <PROXY_IP>
INFO [SMMonitorTask-791] trace [ASUPHTTPClient.java:990] [requestId=0, deviceId=N/A] Proxy tunnel to server: support.netapp.com:443
INFO [SMMonitorTask-790] trace [ASUPCollectionService.java:45] [requestId=0, deviceId=N/A] Array CSB collection is starting, file: /msw_data/data/monitor/supportdata/draft/BUNDLE.<FILE>.7z
INFO [SMMonitorTask-791] trace [ASUPTask.java:1301] [requestId=0, deviceId=N/A] ASUP task complete, task: AUTO_SUPPORT_DISPATCH, source: AUTO_SUPPORT_DBM_FILE, status: SUCCESS
INFO [ASUPLFTWorker-1] trace [ASUPTask.java:1282] [requestId=0, deviceId=N/A] ASUP task start, task: AUTO_SUPPORT_DISPATCH, source: AUTO_SUPPORT_LFT_CHUNK
INFO [ASUPLFTWorker-1] trace [ASUPHTTPClient.java:983] [requestId=0, deviceId=N/A] Connecting to HTTPS proxy server: <PROXY_SERVER:PORT>, IP <PROXY_IP>
INFO [ASUPLFTWorker-1] trace [ASUPHTTPClient.java:990] [requestId=0, deviceId=N/A] Proxy tunnel to server: support.netapp.com:443
INFO [ASUPLFTWorker-1] trace [ASUPHTTPClient.java:983] [requestId=0, deviceId=N/A] Connecting to HTTPS proxy server: <PROXY_SERVER:PORT>, IP <PROXY_IP>
INFO [ASUPLFTWorker-1] trace [ASUPHTTPClient.java:990] [requestId=0, deviceId=N/A] Proxy tunnel to server: support.netapp.com:443
INFO [SMMonitorTask-790] trace [ASUPStatusFile.java:224] [requestId=0, deviceId=N/A] Autosupport status file generation start time: 1687290164503
INFO [ASUPLFTWorker-1] trace [ASUPHTTPClient.java:1367] [requestId=0, deviceId=N/A] Reading file '/msw_data/data/monitor/supportdata/pending/BUNDLE.Dbmfile.<FILE>.7z' and writing to output stream
ERROR [ASUPLFTWorker-1] trace [ASUPHTTPClient.java:697] [requestId=0, deviceId=N/A] ASUP message upload failed, null status code
Caller+0     at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:697)
Caller+1     at smmonitor.asup.ASUPTask.dispatchLFTChunk(ASUPTask.java:1563)
Caller+2     at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1376)
Caller+3     at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290)
Caller+4     at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44)
ERROR [ASUPLFTWorker-1] trace [ASUPTask.java:1591] [requestId=0, deviceId=N/A] Dispatching ASUP Bundle is failed
Caller+0     at smmonitor.asup.ASUPTask.dispatchLFTChunk(ASUPTask.java:1591)
Caller+1     at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1376)
Caller+2     at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290)
Caller+3     at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44)
Caller+4     at smmonitor.shared.AbstractTask$1.call(AbstractTask.java:112)
INFO [ASUPLFTWorker-1] trace [ASUPTask.java:1301] [requestId=0, deviceId=N/A] ASUP task complete, task: AUTO_SUPPORT_DISPATCH, source: AUTO_SUPPORT_LFT_CHUNK, status: FAIL

• AOD is not delivered and ASUP-TRANSMISSION-LOGS shows that AutoSupport message delivery failed. Server returned HTTP status code: null.

Priority:CRITICAL, ASUP Message Type:AOD Request, ASUP Task Type:AOD Poll, Status:FAILED, Storage Array:<ARRAY>, SAID:<SAID>, Chassis Serial Number:<SERIAL_NO>, Thread ID:350,500, Delivery Method:HTTPS, Sequence Number:119, Delivery URI:support.netapp.com/aods/asupmessage, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message delivery failed. Server returned HTTP status code: null.