E-Series DBM Backup Autosupport could not be delivered
Applies to
- NetApp E-Series
- NetApp StorageGRID
Issue
The following alert is received
Node ID: XXXXX
Host IP Address: XX.XX.XX.XX
Host ID: XX.XX.XX.XX
Event Error Code:
Event occurred: XXX, XX
Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.
Event Priority: Critical
Component Type:
Component Location:
From the Autosupport history we can see specifically that it is the DBM BACKUP that is not being delivered
Node | Node1 |
AutoSupport Sequence Number | 76 |
Destination for This AutoSupport | http |
Status of Delivery | Transmission-failed |
Delivery Attempts | 0 |
AutoSupport Subject | DBM BACKUP |
Delivery URI | pii_mask/XXX/pii_mask |
Time of Generation | XXXXXXX |
AutoSupport Compressed Size | 30784 |
AutoSupport Decompressed Size | 85660 |
Total Collection Time (ms) | 4819 |