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E-Series DBM Backup Autosupport could not be delivered

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Category:
e-series-santricity-management-software
Specialty:
esg
Last Updated:

Applies to

  • NetApp E-Series
  • NetApp StorageGRID

Issue

The following alert is received
 
Node ID: XXXXX
Host IP Address: XX.XX.XX.XX
Host ID: XX.XX.XX.XX
Event Error Code:  
Event occurred: XXX, XX	
Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP  https gateway https://support.netapp.com/put/AsupPut/.
Event Priority: Critical
Component Type:  
Component Location:
 
From the Autosupport history we can see specifically that it is the DBM  BACKUP that is not being delivered
 
Node Node1
AutoSupport Sequence Number 76
Destination for This AutoSupport http
Status of Delivery Transmission-failed
Delivery Attempts 0
AutoSupport Subject DBM BACKUP
Delivery URI pii_mask/XXX/pii_mask
Time of Generation XXXXXXX
AutoSupport Compressed Size 30784
AutoSupport Decompressed Size 85660
Total Collection Time (ms) 4819
 

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