Skip to main content
NetApp Knowledge Base

E-Series AutoSupport message delivery failed with null or 503 HTTP status code

  1. Last updated
  2. Save as PDF
Views:
14
Visibility:
Public
Votes:
0
Category:
e-series-santricity-os-controller-software
Specialty:
esg
Last Updated:

Applies to

  • E-Series
  • SANtricity OS
  • StorageGRID appliances
  • AutoSupport

Issue

  • E-Series AutoSupport message is not delivered
  • Following critical alert is sent:

An ASUP message could not be delivered from the array management host <eos-a/eos-b> to NetApp ASUP  https gateway https://support.netapp.com/put/AsupPut/.

  • ASUP-TRANSMISSION-LOGS indicates:
    • AutoSupport message delivery failed. Server returned HTTP status code: null.
    • AutoSupport message delivery failed. Server returned HTTP status code: 503.
  • WEB-SERVER-TRACE-LOG-A.7Z indicates that connecting to support.netapp.com:443 (IP 216.240.21.18) fails:
    • INFO [SMMonitorTask-4770] trace [ASUPHTTPClient.java:1022] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP 216.240.21.18
      INFO [SMMonitorTask-4770] trace [ASUPHTTPClient.java:1367] [requestId=0, deviceId=N/A] Reading file '<ASUP_FILE>' and writing to output stream
      ERROR [SMMonitorTask-4770] trace [ASUPHTTPClient.java:697] [requestId=0, deviceId=N/A] ASUP message upload failed, null status code
    • INFO [SMMonitorTask-3946] trace [ASUPHTTPClient.java:1022] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP 216.240.21.18
      INFO [SMMonitorTask-3946] trace [ASUPHTTPClient.java:1367] [requestId=0, deviceId=N/A] Reading file '<ASUP_FILE>' and writing to output stream
      WARN [SMMonitorTask-3946] trace [ASUPHTTPClient.java:1201] [requestId=0, deviceId=N/A] AOD HTTP response has error status: 503
      ERROR [SMMonitorTask-3946] trace [ASUPHTTPClient.java:701] [requestId=0, deviceId=N/A] ASUP message upload failed, status code 503
  • These errors are automatically resolved

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.