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E-Series AutoSupport packages not sending when configured through StorageGRID

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esg
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Applies to

  • StorageGRID
  • E-Series

Issue

  • E-Series array not sending AutoSupport packages when configured through StorageGRID only (tunnel-host).
  • Receive the following error during AutoSupport test (Support > Support Center > AutoSupport > Configure AutoSupport Delivery Method > Test Configuration): 

       Error_support_netapp_com.png

  • The following exceptions are logged in the management software log web-server-trace-log-A.txt or web-server-trace-log-B.txt in Support Data: 

2025-03-12 02:58:13,843 ERROR [SMMonitorTask-4401] trace [ASUPHTTPClient.java:1399] [requestId=0, deviceId=N/A] ASUP Upload Host InetSocketAddress is unresolved.
Caller+0     at smmonitor.asup.ASUPHTTPClient.initializeServerAddress(ASUPHTTPClient.java:1399)
Caller+1     at smmonitor.asup.ASUPHTTPClient.<init>(ASUPHTTPClient.java:227)
Caller+2     at smmonitor.asup.ASUPTask.initializeDispatchClient(ASUPTask.java:1807)
Caller+3     at smmonitor.asup.ASUPTask.dispatchAODMessage(ASUPTask.java:2111)
Caller+4     at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1397)
java.net.UnknownHostException: support.netapp.com

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